NOVEMBER 201619communications to improve their inter-action skills (sales, collections, service, influencing & complaints handling) as well as thinking skills (prioritization & decision making).Trajectories' immersive e-Learn-ing solutions improve user's many core skills required for highly com-petitive current business environment including cross cultural sensitiv-ity, selling skills, service skills, time management, operations manage-ment, grooming skills, negotiation & influencing skills, and many others. Moreover, they can learn at their own pace and varied styles akin to discov-ery learning & content-centric learning among others.Integrating Concepts for `Measurable Results'Lifting a page from the simulation based learning concept pioneered by the U.S. army, Trajectories interactive learning platforms not only encourage players with instant feedback, expert tips & PBL (points, badges & leader boards), but also facilitate the HR pro-cesses through automated competency & gap reports post learning for coach-ing purposes. "When we design an in-tervention we carefully identify all the customers in the value chain ­ employ-ees, HR, Businees stakeholders. Each one has a different requirement and we bring in concepts from every field of experience to ensure we deliver value to all of them," says Shabeen. Recently while writing a program for Collections for a large south based NBFC, it was discovered that the MIS on which the program was based was not optimal. Trajectories rolled up its sleeves and as part of the assignment reworked the MIS to improve its qual-ity and then embedded it into their pro-gram. Again, while working on devel-oping program for a sceptical business manager, Trajectorie embedded statis-tical measurement process to assess actual improvement in performance post training. Pan Organisation CapabilitiesTrajectories' bring this cross-domain and open approach to all their cus-tomized Classroom Programs that cut across organisational levels: Leader-ship development (Leadership team building, E.Q. in leadership, Hogan assessment, 360o feedback, leadership skills series), Middle management (Operations Management, Sales Man-agement, Managing Managers, Influ-encing skills, Presentation skills, E.Q., MBTI, Managing Meetings) and Front-line (Sales, Service, Collections, Chan-nel Management, First Line Manager). Shabeen A Narang, FounderShabeen is a firm believer of the de novo perspective (as no two contexts are identical) & passionate about measurable results. With over 25 years of experience in Business and HR & T&D functions, she has worked with leading companies in BFSI, Telecommunications & BPO firms where she has personally led Service, Operations, HR and T&D functions of both small & large teams.Arvind Kumar Narang, Co-FounderArvind is deemed as one of the most progressive Business leaders in corporate India, who has held diverse key positions including Joint President in Reliance Group, and CEO of Reliance Digital TV. The prowess he has earned over the past 25 years in assessing risks & benefits and integrating strategy with meticulous execution helped build Trajectories' strength to deliver extraordinary business results.Clients: Aditya Birla Group, Barclays, Bajaj Finserv, DBS, Easa Saleh Al Gurg Group-UAE, First Gulf Bank-UAE, Goldman Sachs, Intelenet Global Services, Lyondell Basell, Novartis, Network International-UAE & Egypt, Piramal Finance, Richardson-U.S., Sandoz, TVS Credit Services, and TCS, to name a few.Achievements: · `Innovation in Training & Development through Technology' Indian HR Convention 2016· `Most Innovative HR Practices' Asia Pacific HRM Conference 2016· Special Commendation in Golden Peacock Training award for Research based Program Design and statistical validation of results· Awarded `HR Problem Solvers' by (International HR Executive Journal) for the creative solution to Microfinance Training in IndiaKEY MANAGEMENT
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