siliconindia | | August 20208HOW CLOUD COMPUTING IS CHANGING MANAGEMENTBy Abhinav Mehrishi, Vice President, Lastaki AdvisorsAbhinav has over a decade of industry experience serving in the corporate sector. Prior to joining Lastaki Advisors, he was the Manager - Growth & Strategy at Accenture.C loud is fundamentally changing the way man-agement is making deci-sions, streamlining internal processes and interacting with customers. From small hotels in Kulu Manali to unicorns in Benga-luru, organizations are implementing cloud-based solutions to manage their businesses. As a result, the adoption of SaaS has witnessed a staggering growth in India. Cloud has essentially enabled management teams to central-ize and decentralize simultaneously. For instance, Bengaluru-based Mobisy Technologies allows mega brands like Pepsi to obtain a real-time inventory data of their distributors, thus help-ing them optimize their distribution strategy. On the other hand, retailers can place orders with Pepsi distribu-tors using their smartphones, bringing predictability and efficiency to their supply-chains. As more and more or-ganizations move towards a mobile-first vision, cloud infrastructure has become the cornerstone of their digital strategy. There are real benefits to the cloud-first strategy: · Data-driven Decisions: Cloud has made organizations data-rich by integrating data from disparate systems and devices. Managers are now able to use this data to make daily decisions, as they have access to real-time actionable intelligence. · Seamless Digital Experience: Organizations can provide an identical digital experience, irrespective of geography. For example, a user has a similar digital experience when she uses Uber to book a cab ride in New York or Mumbai. · Scale: Organizations can achieve global scale in a matter of weeks. In January 2014, Airbnb's CEO Brian Chesky tweeted, `Marriott wants to add 30,000 rooms this year. We will add that in the next two weeks'. This exemplifies what Reid Hoffman means by `Blitzscaling' in his latest book. · Automated Work-Flows: Long waiting time in customer support calls are soon going to be a thing of the past. Customer assistance, ticket resolution and support services are now being delivered by cloud-based self-service intelligent chatbots. IN MY OPINIONAbhinav Mehrishi
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