siliconindia | | APRIL 20229· The Digital Experience Score within Ivanti Neurons Workspace: IT organizations are increasingly tasked with delivering great digital experiences, which can positively impact productivity, talent acquisition and retention, security, and operational agility. However, many IT organizations struggle to effectively quantify and optimize those employee experiences. The Digital Experience Score provides a 360-degree view and real-time insights into the devices, operating systems, networks, and applications that employees rely on in the Everywhere Workplace. It proactively monitors and effectively measures the impact of the total employee experience by individual, employee, division, department, and persona. It immediately gets organizations out of using ticket counts as a proxy for employee experience, as closing tickets alone is not the service-level agreement (SLA) that needs to be measured; rather, organizations need to quantify how effective IT and digital experiences (XLAs) are and seek new ways to improve them."I'm excited to unveil these new solutions, which massively enhance our security stack and create richer digital experiences for both IT teams and employees," said Nayaki Nayyar, President and Chief Product Officer at Ivanti. "These products feature advanced AI capabilities and push the boundaries of innovation, while addressing the top challenges facing organizations around the world. With these solutions, customers can augment their IT and security operations with contextual insights and intelligent automation, and proactively provide better digital experiences and business outcomes."
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