DECEMBER 20168By Madhukar Tata, Strategic Business Practice Head - Business Transformation Services, Infosys BPOA subsidiary of the Infosys, Infosys BPO provides a broad spectrum of integrated end-to-end business process outsourcing solutions/services that delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering.IN MY OPINIONThe concept of Robotics is fast catching-on in the services sector as much as in the manu-facturing sector. Many oraganizations in this article, we will look at the Business Process Management sector. Many organizations are looking to implement the magic of Robotic Process Automation (RPA) across their processes to dra-matically lower costs, enhance quality, enable rapid scal-ing, and improve processing time. While many have been quick to jump onto the bandwagon, there have been many instances where RPA has delivered only modest gains. And so, is all the buzz surrounding RPA just hype? Defi-nitely not, but with a qualifier. RPA can deliver tremen-dous results, the key is to see it not as `the' tool, but look at it as one powerful tool that works best in conjunction with other tools. Let's look at some key challenges in au-tomation to understand this better: 1) Existing Processes Are Neither Harmonized Nor StandardizedThe scale and complexity of today's global operations demand nuances for processes for multiple reasons; be it by country, product type or lines of business. This in turn increases the degree of complexity in automation wherein multiple end algorithms are needed, given the combinations and unique process flows. An example of this complexity ­ a leading hi-tech company was faced with this challenge while automating its channel incen-tive payments. Every region had its own variations for the payment calculation and reconciliation processes, and the partner needs were different. CUTTING THROUGH THE HYPE:
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