DECEMBER 201619years, it became their number one channel partner PAN India that was contributing 1015 percent at the initial days & 45 percent in Karnataka even after two years despite the tough competition. Growing further, Conduite joined hands with Idea Cellular, and today it is responsible for 15 percent of their business in retail for Karnataka, which stands as a testimony to its success. Realizing that to surge ahead of the competition it has to take a path that even big players might fear to tread, the company introduced a variable payment model where the clients can pay according/as per Conduite's performance. Besides enabling the company to overcome the financial challenges, this model also helped Conduite to have a certain control over client's processes, put its best foot forward and improve its employee's skills. This brings us to the next big hurdle the BPO industry is struggling with talent acquisition & retention. Tremendous credit to its strong work culture, Conduite breezes through this challenge as well.The Biggest Asset of Conduite"Our business is driven by our employees. They are our biggest strength. Hence, we always keep them pumped up and satisfied with multiple programs like quarterly gala, reward & recognition ceremonies, annually twice team outings and prolific training programs. We celebrate every moment of life, every festival, every occasion, every achievement and make life fill with lots and lots of fun, excitement and enjoyment," proclaims Munzir. Apart from organizing internal training programs on a monthly basis, Conduite also brings in trainers from outside. Wholeheartedly striving to keep its employees happy, this employee-friendly organization has framed its HR policies & benefits at par with today's industry standards. Being a women empowered organization (where 75 percent of the staff is women), Conduite makes best possible efforts to make it a best place to work for women by ensuring their safety and understanding them better. However, Conduite gives equal opportunity to all of its 250+ employees to earn much better by being competitive and strongly participating in all invective programs.Blazing Yet another TrailEnvisioning emerging into the choice of brands as one-stop solution for consumers & retailers in telecom sector, Conduite foresees to leverage its vast domain experience to build a complete integrated telecom platform uniting all service providers an unprecedented effort that hasn't been attempted in India. This platform will allow consumers to purchase diverse telecom solutions; be it post paid/MNP, DTH, data card or broadband connection from various telecom service providers under a single roof. "It will be one-stop solution for all customer needs in telecom. Our platform also leverages customers to track the usage and complete spends on telecom for lifetime. We aim at having highly customer friendly and hassles free process for customers delight," concludes Munzir. Timeline:· 2012 - Established new office with state of the art infrastructure· 2013 - Reached 100 employees· 2015 - Inaugurated new office with a capac-ity of 130 seats · 2016 - Reached 250 employees & estab-lished a new company (Sister concern) Con-duite InfotechAchievements: · First award as the channel with 103 percent achievement of target at national level at Goa meet in September 2010· Highest seller of Alcatel Lucent smart phone in 2010· All time first highest activations score on March 2012· Highest unlimited seller PAN India award March 2012· Best channel partner across India November 2013· SME excellence award in growth and cus-tomer acquisition in BPO/BPM sector 2015, and thirsting for moreConduite Management Team
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