siliconindia | | November 20208Customer Experience in the new reality is progressing towards a phygital world. The changing consumer behavior and bulking shift towards no contact business demand proactive CX (customer experience) initiatives. However, the pandemic and lack of proper infrastructure are resulting in sales leakages and limiting business opportunities. A cloud-based telephony solution can be decisive in solving multiple aspects of customer interaction as well as allowing systems to keep functioning off-premise for safeguarding life.Cloud takes the existing telephony system offsite and employs virtual capabilities to offer effective and By Prakash Nagarajan, Co-Founder and Director, TevatelIN MYOPINIONCLOUD TELEPHONY ELEVATING CUSTOMER EXPERIENCE IN THE PHYGITAL WORLDWith over 20 years of rich experience in the telecom industry, Nagaranjan co-founded the company to bring in customer focused profitable telecom software solutions.
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