siliconindia | | November 20204The BPO sector has had a huge impact on economic growth and employability of India. On the other hand, with companies concentrating their focus on the core business areas, they now tend to outsource a major portion of their non-core business functions to outsourcing companies. This not just provides them the required times for their business but also ensures that every function of the business is taken care of by an expert at a much affordable price. This many-a-times turn to be the seal of success with less or no need of revisiting the drawing board. India has earned its due credit in the BPO industry courtesy its skilled manpower and cost benefits it offers compared to other BPO destinations. However, despite this NASSCOM's study mentions that the sector is still in the nascent stage that is constantly looking for ways of improvement. The challenges are more as newer technology intervention every day is a normal for the industry. Hence the industry needs to focus on core competencies and improve efficiency to boost growth. A report by Technavio on IT and BPO services market in India mentions that the industry is poised to grow by $83.6 billion during 2020-2024, growing at a CAGR of eight percent. Looking at this bright industry, siliconindia Magazine brings to you the story of `10 Most Promising BPO Services Provider ­ 2020' that talks about the challenges, opportunities and services and the future plans of the featured companies. Our team of experts comprising industry veterans and our Editorial Board together shortlisted the names post investigating their service excellence. Read to know more about them and find you perfect match. Do let us know what you think!Anamika SahuManaging Editoreditor@siliconindia.comThe Sunrise Industry Acting as an Important Cog in Success WheelEditorial Vol 09 · Issue 04 - 10 · November 17, 2020 Publisher Alok Chaturvedi Managing Editor Anamika Sahu Associate Editor Susila Govindaraj Editorial Team Aveek Pal Chaudhuri Avinash Roy Mandvi Singh VP - Sales & Marketing Virupakshi Pattar Advertising Managers Editorial queries editor@siliconindia.com To subscribe Visit https://www.siliconindia.com/subscribe/ or send email to subscription@siliconindia.com Cover price is Rs.150 per issue. Printed and Published By Alok Chaturvedi on behalf of SiliconMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Editor Alok ChaturvediCopyright © 2020 SiliconMedia Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.advertise@siliconindia.comVisualisers S Sivasankar Dennis Bennito Group Art DirectorAshok KumarNoidaAshu Sethi Garima Anand Shivam AgarwalCirculation Manager Magendran Perumal Ashwini D Naik Indranil Chakraborthy Sanjana Mohanty Shivam AgarwalCorrespondentsSambit Satpathy Subhadarshani Mohanty
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