siliconindia | | April 20198INNOVATIVE TECHNOLOGY: THE REVOLUTION THAT TRANSFORMED HOSPITALITYechnology, a common word used by humans on a daily basis, has revolutionized the way we live. Every aspect of our life has been made convenient by technology in one way or the other. Every gadget, right from our phones, laptops, smartwatches to the experiences across touchpoints like malls, airports, online bookings leverage technology and impact our lives. When it comes to bookings and travel, the hospitality industry has seen a major shift from offl ine to online. Gone are the days when vacations meant hassles - coordinating with a travel agent, standing in long queues for hotel bookings, fi lling-up forms to check-in, carry cash along for payments, call-in the staff with a menu card to order room service or fi x amenities as basic as the AC temperature. Even on the other end, for players in the hospitality industry, it meant sitting through huge piles of paperwork on guest stay, services, and inventory. Whether you are a guest or a host, life has become so much easier. Now to book a hotel, check into it and make payments, all you need is a few taps on your mobile screen, thanks to the apps and POS systems. With terms like Internet-of-Things (IoT), Artifi cial Intelligence (AI), Machine Learning, and Automation growing out of fi ction and becoming a reality, the hospi-By Anil Goel, Group Chief Technology & Product Officer, OYO Hotels & HomesAnil has over 20 years of experience in building complex software applications, technology infrastructure, and technology businesses. His expertise lies in Technology Management, Strategic Planning, Development Management, Delivery Management and many other areas.IN MY OPiNionT
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