siliconindia | | May 20198he Indian healthcare industry has embraced technology aggressively in recent times, a development attributed to the burgeoning role of digital applications across healthcare verticals. While the erstwhile healthcare paradigm saw technology exclusively as an avenue for cost optimisation; digital protocols, processes and platforms are now being leveraged for customer experience enhancement and revenue augmentation. The technological metamorphosis within Indian healthcare is moving towards keeping the customer at the heart of the operational ecosystem. Many healthcare organisations are working on transforming their customer service experience significantly through technology via digital feedback collection, automated grievance resolution and algorithm-enabled control protocols. Additionally, technology is being used to bolster existing revenue streams and create new revenue levers, both phenomena that will gain momentum in the years to come. Here are some broad themes that are expected to prevail in the Indian healthcare industry this year.IN MY OPINIONTBy Nitin Nag, Regional Director, Cloudnine Group of HospitalsNitin has over 21 years of experience in business management across Healthcare (Hospitals) & IT industriesHEALTH TECH TRENDS IN 2019Nitin Nag
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