siliconindia | | SEPTEMBER 202219T he telecom industry is known for adapting and promoting new technologies earlier than any other sector and acts as the gateway for most sectors to adopt or switch to cutting-edge technologies. However, the sector struggled to keep-up with the increase in demand for digital technologies during the pandemic. To compound the matter further, customer expectations made it harder, and business processes also got strained.Today, the need for greater data integrity, intelligent decisions, operational efficiency with the adoption of Unified and Autonomous technologies has become business-critical for telcos and all industries. Accelerating investments in such a paradigm shift will enable telcos to evolve into `The Unified Enterprise' that delivers unified customer to cash journey, 100 percent data integrity, zero-touch customer journey, and autonomous resource management.Some of the largest telecom companies across the globe are working with disruptive tech partners By Mandar Mungee, CEO - Telecom, Grene RoboticsHOW HAS THE PANDEMIC ACCELERATED DIGITAL UNIFICATION IN THE TELECOM SECTORMandar is a highly experienced entrepreneur with proficient skills in account management, churn management, revenue retention, and receivables management functions.CXOInsightsMandar Munjee, CEO
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