DECEMBER 20168By Nishant Goel, Vice President ­ Automation & AI Head, MphasisWith 19 years of core IT experience in planning, developing and implementing avant-garde information solutions, Nishant Goel is currently leading Automation practice at Mphasis and is responsible for developing both custom and product based strategic IT initiatives.Looking at cost pressure, dynamic business requirements and huge IT legacy, "Automation" is slowly emerging as one of the key levers to expedite Business transformation journey for many organizations.Robotic Process Automation (RPA) can be defined as on IT layer which mimics the way human agent interacts with the system to execute any process. The complete Automation spectrum swings between two extremes ­ from rule based Automation to human intelligence based Automation, supported by robust Business process management and Analytics platform. Rule based Automation is primarily targeted towards processes which are driven through defined business rules. Structured text data processing through technologies like macros, user interface or surface integration, optical character recognition, etc. falls under these left side of the spectrum. Human intelligence based Automation is targeted towards knowledge centric processes where the rules are a little fuzzy in nature and can't be precisely defined. The process typically requires human brain to take decisions. Unstructured text data processing using sophisticated algorithms like neural network supported by core business domain knowledge repository falls under these right side of the spectrum.It is now a proven fact that RPA has got a potential to extract 20 to 80 percent productivity improvement in any process. But the trick lies in defining the right strategy and roadmap to IN MY OPINIONROBOTIC PROCESS AUTOMATION ­ KEY STRATEGIES AND EMERGING TRENDSNishant Goel
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