siliconindia | | December 20189cessing, automating higher-order tasks that in the past required the perceptual and judgment capabilities of humans. This game changer in-novation can be perfectly termed as `Intelligent Automation'.Tremendous Business GainsBPOs that implement RPA can achieve drastically improved productivity levels. Since, BOTs can work around the clock, analyzing and extrapolat-ing data efficiently. Most importantly, BOTs are unsusceptible to human er-ror ­ thereby drastically improving the accuracy of operations. · Reduced Cost: Hiring, train-ing, attrition and other operational costs are reduced due to building digital workforce.· Faster ROI: RPA implementa-tion can efficiently and quickly be transitioned to production, thereby eliminating delays and arrive at faster ROI.· Flexibility & Scalability: Digi-tal workforce can handle increase in scale without additional ramp-up time and resource constraint, sup-porting both organizational growth and seasonality. · Accuracy & Quality: Digital workforce reduces the operational risks as its perforce is consistent and doesn't deviate from defined busi-ness rules, committing no data and security errors. · Improved Customer Expe-rience: Due to timely & accurate processing of the tasks, digital work-force will help improve the customer experience significantly. · Data Security & Privacy: Digi-tal workforce reduces the operational cost & security threat by eliminating the need for infrastructure segrega-tion and need of multiple layers of security access. Outsourcing Service Providers largely use technology for workflow management and accounting, which would have to inject strong elements of digital interactions, digital work-force, analytics and intelligent plat-forms in order to be more efficient and for improved customer experience. Business models are evolving to foster deeper relationships with end clients - helping them to embrace the digi-tal revolution, co-create IPs and help them to cut costs. As business models anchored around the business impact, revenue generation and innovation, de-mand side economies of scale become more pervasive, laggards risk digital exclusion and likely fatality. Santosh Kotnis
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