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vCustomer in an expansion mode
By siliconindia staff writer
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Tuesday, 13 April 2004, 19:30 IST
PUNE: vCustomer, the leading US-based global provider of offshore process-driven BPO, contact center and technical support services today announced the successful multi-client launch of their new center in Pune. The state-of-the-art facility, spread across 60,000 square feet is expected to employ 1,000 people within the next two quarters. This will increase vCustomer's total employee strength to over 4000. This new facility marks one of the first large-scale technical help desk support centers in Pune. With the addition of the Pune center, vCustomer expands to four India processing centers, three of which are in New Delhi.
On vCustomer's rationale for selecting Pune as the location for its fourth center in India, Sujit Baksi, President, vCustomer - India, said, "The Pune center is geared to meet vCustomer's growing customer requirements of our existing clients and the new accounts we will transition over this quarter. We selected Pune as our second location based on its accessibility to a great pool of talent, strong local and state support, its superior business environment & infrastructure and proximity to India's commercial capital, Mumbai".
vCustomer brings its already established and successfully proven approach to customer quality and satisfaction to its newest center. By extending and leveraging the existing world-class technology platform and redundant infrastructure, vCustomer will continue to deliver seamless multi-location solutions to its customers from all its centers.