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nGenera acquires Talisma
By siliconindia
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Wednesday, 20 August 2008, 23:43 IST
Bangalore: SaaS software firm nGenera has acquired Talisma, a Washington based provider of Customer Interaction Management (CIM) software solutions. Financial terms of the deal were not disclosed.
nGenera, will incorporate the full Talisma CIM suite of applications as a set of composite on-demand apps into the nGen Customer offering, giving current and future enterprise customers powerful, ways to interact with customers, including new product co-creation and voice of the customer programs.
Talisma's CIM suite will be extended with nGenera's Web 2.0 collaboration tools: blogs, discussion threads, wikis, interest groups, organizational structures like tag clouds, polling, Web monitoring, and analytics. These combined capabilities will power and enable companies to create exceptional customer experiences and harvest new product ideas. Talisma was founded by Pradeep Singh.