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eFunds expands BPO operations in India
By siliconindia
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Tuesday, 15 July 2003, 19:30 IST
MUMBAI: eFunds Corporation (Nasdaq: EFDS), a provider of provides electronic transaction processing and outsourcing solutions, has expanded its global outsourcing operations in India by increasing the capacity of one of its call centers in Malad, Mumbai by 200 seats.
One of the earliest players in the outsourcing space in India, eFunds, will now have a total of 2,900 people employed in its outsourcing services centers in Mumbai, Gurgaon (Delhi) and Chennai.
eFunds manages third party outsourcing contracts for U.S. and U.K. based clients in the financial services, retail and telecommunications sectors. The company's core outsourcing offerings are centered around the management of customer accounts - from account acquisition through account maintenance, payments, collection services and customer retention.
"The outsourcing sector is still experiencing tremendous growth. eFunds' global expertise in the financial services space, coupled with our process improvement and technology capabilities, makes us strategically positioned to be the partner of choice in India for an increasing number of high-profile companies in the U.S. and U.K.," said Kathleen Flanagan, Senior Vice President, Division Executive, Outsourcing Solutions, at eFunds Corporation. "We are extremely positive about the future of India as a world leader in BPO and eFunds will continue to develop its talent base to provide world class services to its clients."