Yes Bank to deploy Servion's IVR

Bank: Yes Bank, has inked pact with Servion Global Solutions, a specialist in Customer Interaction Management (CIM), to deploy a banking speech recognition enabled Interactive Voice Response (IVR) system, reports CXO Today.

In the occasion, Rana Kapoor, founder, MD and CEO, Yes Bank said, "In the absence of legacy issues, Yes Bank will be able to quickly and efficiently rollout the system. We have witnessed a significant buildup of our unique Branch Banking model and will continue to strengthen it through the implementation of this state-of-the-art technology platform nationally." This service will help bank customers to obtain quick and easy access to information in Hindi and English through a voice-enabled system. The bank hopes to provide a personalized customer service through Servion's speech recognition enabled IVR solution.

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This service will also help bank to automate and manage the entire transaction process flow. The voice-enabled service also provides e-mail and Web chat to facilitate communication through a unified platform. According to Kapoor, Servion not only walked them through the speech user interface but also seamlessly integrated the contact center solution.
Source: IANS