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WebEx extends MediaTone Network to India
By siliconindia staff writer
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Tuesday, 03 August 2004, 19:30 IST |
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BANGALORE: WebEx Communications Inc., the world's leading provider of Web communications services, has extended its MediaTone Network throughout India, enabling Indian companies to use Web communications services to cost-effectively collaborate with customers, colleagues and partners around the world.
WebEx's range of Web communications services help companies decrease travel costs, accelerate sales, enhance partner communications, and improve customer support and training.
Prior to this extension of the MediaTone Network to India, WebEx's existing network and platform in India provided the reliability, security and scalability necessary to service WebEx meeting customers. The company has now enhanced the India network with the multimedia switching platform known as 'MediaTone', a proprietary communications platform specifically developed for real-time Web communications. Advances built into this third-generation MediaTone platform translate into capabilities that extend the features and number of services now available to Indian businesses as they have been to thousands of businesses in the U.S., Europe and elsewhere in Asia.
"The Indian service industry is witnessing rapid growth and WebEx is committed helping Indian companies find cost-effective ways to communicate with their global customers and partners," said Subrah Iyar, CEO, WebEx Communications. "We believe that the service enhancements achieved by extending the WebEx MediaTone Network throughout India give Indian companies significant communications and competitive advantages within the world marketplace."
According to Rajeev Purnaiya, Managing Director of CyberBazaar, a WebEx company, "The extension of the WebEx MediaTone Network to India signifies the formal launch of WebEx in India. We want to offer our clients in India world-class communications services at affordable costs, and connecting India to the WebEx MediaTone network is a step in this direction."
Services based on the WebEx MediaTone Network now available to customers in India include the following:
· WebEx Meeting Center-This service enables management and staff of service providers in India to use Web meetings to demonstrate products, collaborate on projects, share presentations and review planning documents with customers and partners. WebEx Meeting Center helps companies decrease travel costs and increase communications.
· WebEx Training Center-This service enables Indian corporations to train their staffs in India on new products and processes at the same time that they train their other employees around the world. WebEx Training Center improves the efficiency of training, helping business reduce costs and better leverage training resources.
· WebEx Support Center-With this service, technical support professionals are able to securely view and fix technical system problems for customers around the world. The WebEx Support Center service does not require pre-installation of any software or hardware at either end of the support event, enabling service providers to cost-effectively provide a much higher value of technical support than is capable over the telephone.
· WebEx Event Center-Using this service, Indian corporations can conduct large-scale marketing lead generation seminars, cost-effectively extending their reach on a global basis while simultaneously being able to show presentations, demo products and share product information.