Talisma releases new Web software

By agencies   |   Wednesday, 18 May 2005, 19:30 IST
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BANGALORE: Talisma, a provider of multi-channel CRM solutions, today announced the availability of Talisma KnowledgeBase.net 5.0, representing a giant leap forward for Web self-service and customer support software. The company said the software included many unique features that made it the most complete best-of-breed knowledgebase application available in the market today. In addition to improving contact center efficiency, Talisma KnowledgeBase.net 5.0 could turn a company's customer support center into a revenue-generating center. The KB Ad Manager, a new add-on module unique to Talisma KnowledgeBase.net 5.0, enabled a company to present, track and report product offers, advertisements and promotions, when knowledgebase portal searches were conducted, the release said. "Contact centers can now generate and measure revenue with the newest release of Talisma KnowledgeBase.net," the release said.