TCS looks to back office services for more growth

By siliconindia   |   Wednesday, 01 September 2004, 19:30 IST
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MUMBAI: India's top IT services company, Tata Consultancy Services Ltd (TCS) plans to sharpen its focus on back-office services and sees it as a core growth area, its managing director said on Tuesday. Fresh from a stock market listing last week, the information technology arm of India's second-largest conglomerate wants to build on its success in software with a renewed push into business process outsourcing (BPO). "We are strengthening the business processes, which are in the DNA of TCS from the start," managing director S Ramadorai told Reuters in an interview at his firm's Mumbai headquarters. "...it is a very profitable business. We will go for accelerated growth," he said. TCS recently exited Intelenet Global Services, which dealt in voice-based call centre work, as part of an effort to focus more on transaction processing in sectors such as insurance and airlines, Ramadorai said. TCS now plans to consolidate all BPO interests into a single division. Rivals Infosys Technologies, Wipro and Satyam Computer Services all have BPO units as well. TCS was established in 1968 by the Tata group, which has interests across steel, hotels, autos, telecoms and chemicals.