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TCS bags $50 Million BPO deal
Saturday, 23 January 2010, 00:09 IST
Mumbai: Tata Consultancy Services (TCS) has bagged a $50 million (around 
230 crore) deal in the platform-based business process outsourcing (BPO) unit. The deal win is significant for the company as it scales the platform-based BPO offering as a part of its non-linear growth strategy, reports Business Standard.
"Clients are very much interested in platform-based services. In a normal deal a customer would have to pay for the hardware, software and pay someone like us to customize it to their requirement. But in a platform deal, there is no upfront cost they just pay for the services. They can keep using it till they like the services," said N Chandrasekaran, CEO and Managing Director of TCS.
With over 20 customers, TCS currently has seven platform-based offering in its BPO unit. These include HR and payroll, finance and accounting, procurement, analytics, reconciliations, payments and life and pension. Chandrasekaran also feels that the platform-based approach is applicable in other services segments. "My first priority is to build scale in this business and prove it. There are opportunities to introduce this in other services as well. But I want to demonstrate success first," he added.
TCS increased its focus in the BPO segment only in 2008 with the acquisition of Citigroup's captive BPO arm Citigroup Global Services (CGSL). Last year the company came out with a detailed strategy for its BPO business, wherein platform-based offering was an important focus.
230 crore) deal in the platform-based business process outsourcing (BPO) unit. The deal win is significant for the company as it scales the platform-based BPO offering as a part of its non-linear growth strategy, reports Business Standard.
"Clients are very much interested in platform-based services. In a normal deal a customer would have to pay for the hardware, software and pay someone like us to customize it to their requirement. But in a platform deal, there is no upfront cost they just pay for the services. They can keep using it till they like the services," said N Chandrasekaran, CEO and Managing Director of TCS.
With over 20 customers, TCS currently has seven platform-based offering in its BPO unit. These include HR and payroll, finance and accounting, procurement, analytics, reconciliations, payments and life and pension. Chandrasekaran also feels that the platform-based approach is applicable in other services segments. "My first priority is to build scale in this business and prove it. There are opportunities to introduce this in other services as well. But I want to demonstrate success first," he added.
TCS increased its focus in the BPO segment only in 2008 with the acquisition of Citigroup's captive BPO arm Citigroup Global Services (CGSL). Last year the company came out with a detailed strategy for its BPO business, wherein platform-based offering was an important focus.