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SonicWall extends partner program to bring out technical support
By siliconindia
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Tuesday, 19 April 2011, 20:28 IST
Bangalore: SonicWall, the leading provider of intelligent network security and data protection solutions, announced the extension of its award-winning Medallion Partner Program with the introduction of its Priority Technical Support service.
The service is a new key component of the SonicWALL Medallion Partner Program and focuses on delivering world-class responsiveness and support to partners. Participants have access to experienced, senior support engineers around the clock to help them quickly solve issues for end-users, maximizing network uptime and employee productivity for SonicWALL customers.
SonicWALL Priority Technical Support provides an additional security blanket for our support personnel. It gives us 24x7 access to a pool of senior support engineers so we can quickly resolve client issues, says Michael Crean, President, Solutions Granted. He adds, this level of support is invaluable, in not only helping configure systems and troubleshoot client issues, but also in educating and up skilling our workforce to continually improve the services Solutions Granted offers
The new support features provide Gold and Silver Medallion partners with a comprehensive portfolio of benefits, tools and resources designed to make their businesses even more competitive.