Retaining Employees, a key challenge for IT: Expert

Monday, 31 January 2011, 20:44 IST   |    4 Comments
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Panaji: Information Technology (IT) companies and BPOs are witnessing large-scale attrition of talented employees, making retention of critical manpower resources a key challenge going forward, according to an industry expert. Fidelity National Financial India Country Head Sameer Dhanarajani says IT companies and BPOs are witnessing a major talent crunch. "The macro effect is balanced by one company losing its critical staff to another and a company getting critical resources in return. But aligning them to the organisation still remains a challenge," he said, adding there are hiring, training and maintenance costs associated with a new inductee, irrespective of the place in the hierarchy that the person assumes. As per a NASSCOM survey, 2.3 million people are employed in India's IT and BPO sector. "There has been an increased investment to retain the right talent and to keep the customer operations smooth.
Source: PTI