ROCware a Product Performance Management Solution

Bangalore: Subex a global provider of business support systems (BSS) for Communications Service Providers (CSPs), announced that it has launched its ROCware Product Performance Management solution. This new solution from enables CSPs to monitor the overall health of a product, track progress against targets and make informed decisions to improve uptake and customer experience.

This tech solution enables service providers to obtain complete visibility into the product performance and quickly isolate problem areas requiring immediate attention before they affect customers. It also helps them track financial performance metrics such as ARPU, AMPU, acquisition costs, fixed and variable costs that contribute to real time monitoring of product performance and also provide the necessary elements to track progress against financial targets.

By using this technology service providers can also get near real-time visibility into detailed product KPIs, such as uptake, utilization, revenue and margin. It also includes a multi-dimensional product performance analysis which allows drilling down to market and subscriber levels. The solution’s unique variable forecasting analytics and ‘what-if’ modeling capability allows operators to instantly see the impact on margins by altering variables. ROCware Product Performance Management solution also includes automated analysis and alerting features when performance of service provider’s product violates set thresholds.

“Operators today struggle with getting visibility into product performance, taking weeks or sometimes months to understand and analyse the problem. By using Subex’s ROCware Product Performance Management solution, operators can now understand and respond to product performance issues almost immediately,” said Sudeesh Yezhuvath, Chief Operating Officer at Subex. “The ROCware Product Performance Management solution offers near real-time insight into market changes that impact an operator’s product uptake and profitability. We are pleased to launch this new product that will help operators in tracking of revenues, costs and margins in real time.”