Portal to connect President and citizens

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Portal to connect President and citizens
Bangalore: The first citizen of India can now be connected with rest of the nation by making use of the newly launched portal. President Pratibha Patil has unveiled a helpline portal that will not only allow citizens to register complaints online, but track them to various ministers as well. The portal - help-line.rb.nic.in - promises to process grievances and direct them to relevant departments within seven working days. "This portal is the beginning of a new chapter in Rashtrapati Bhavan. We receive an average 400 petitions per day from people. We have set up this portal so that people have a mechanism by which they know what is happening to their petition," said Christy Fernandez, Secretary to the President. Citizens can track the status of their grievance online and receive acknowledgment via e-mail. Instant and easy communication between nodal public grievance officers of government organizations would also be easy. The portal also integrates Centralized Public Grievance Redress and Monitoring System (CPGRAMS). Action taken is updated on the updates action form at CPGRAMS level and report of the action taken is reviewed by the higher authority before closure under CPGRAMS.

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