Processing .....please wait.. 
The article has been forwarded.... 
News >> Technology >>
'Poor app performance causes financial losses'
By siliconindia
|
Wednesday, 21 January 2009, 17:24 IST |
2 Comments
Bangalore: It is a thing of high priority to monitor the performance of the software applications, and if it is not managed carefully, it will cause big financial losses to the companies. As per a recent Forrester survey, 64 percent of respondents believe that poor application performance results in significant financial losses for their organizations. The study says that despite losses IT still takes a costly and reactive "fire fighting" approach to application performance management (APM).
47 percent of the respondents stating that end users complain of poor application performance even when monitoring tools say everything is on target. The survey finds that 64 percent of the time problems are not discovered until end users call the service desk.
The study commissioned by Compuware also finds that when application performance issues are uncovered, 55 percent of IT organizations have six or more people involved in troubleshooting, diagnosis and resolution of poor performance in an inefficient "war room" setting.
Majority of respondents (58 percent) identify growing application complexity as a key challenge, an issue that Forrester predicts will accelerate with the introduction of applications based on services oriented architectures and virtualization technologies.
These results show that traditional monitoring tools alone cannot effectively identify performance issues and move IT organizations from reactive to proactive resolution. "IT Organizations that do not invest in application performance management tools that consolidate data across technology silos, including the multitude of applications that run in parallel, will not be able to deliver a proactive, holistic, business-oriented service to their customers," said Forrester.
To meet these challenges, Forrester recommends a holistic approach to application performance management including "outside-in" service management, which helps IT organizations understand services from the business perspective. Forrester also recommends end-user-experience monitoring, as clients� impressions are the most important aspect of application performance, and a move toward proactive identification and resolution of performance problems.