Patni establishes BPO delivery center in Texas

Bangalore: Patni Computer Systems, an IT and BPO services provider has announced the establishment of a new North American hub for BPO operations in El Paso, Texas. The move was triggered by a multiyear, multimillion-dollar BPO services contract with a leading healthcare technology and services provider.

Adding the El Paso center follows through on the corporate strategy Patni announced earlier this year to invest in specific regions around the world and contribute towards generating economic opportunities in these regions. Patni has set a goal to increase the size and scope of its North American operations to adapt to market conditions that encourage the establishment of more on-shore delivery capabilities. "We have embarked on a plan to expand our domestic operations to address evolving customer requirements for cost-effective services from onshore locations," said Naresh Lakhanpal, Executive Vice President and President, Patni Americas.

Establishing the new service hub expands Patni's BPO and KPO delivery capability to service North American customers from domestic locations in a cost-effective manner, deliver cost take-outs locally and employ highly skilled local talent. When fully staffed, it will employ more than 300 skilled professionals providing a wide range of insurance, financial services, F&A, technical support and multi-lingual helpdesk services to Patni's North American clients. In addition, the BPO services deal strengthens Patni's healthcare delivery capability across the Payers and Providers segment.

Patni plans to expand the offerings on site to deliver high-quality BPO services to a wide range of industries central to the company's mission, including life sciences, telecommunications, financial services, insurance and manufacturing.