Newgen recognized in Document Output for CCM by Forrester
By siliconindia   |   Thursday, 22 September 2011, 00:09 IST
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Bangalore: Newgen Software, a global provider of Business Process Management (BPM), Enterprise Content Management, and Customer Communication Management (CCM) solutions, today announced that it has been positioned, in The Forrester Wave: Document Output for Customer Communications Management, Q3 2011. The September 2011 Forrester Wave features 12 top vendors that have a strong market presence and the ability to meet a broad set of DOCCM needs and Innovative products. In the report Newgen has been cited as providing flexible and cost-effective solutions that combine their ECM, BPM, and CCM components. The report states that Newgen is one of the two vendors to "offer great value at price points that will appeal to many enterprises. Newgen has a strong focus on interactive apps in financial services, particularly in retail banking". "We consider our Forrester recognition in the Wave report a matter of pride and a testimony of the innovation and business benefits we bring to our customers. We would like to take this opportunity to thank all our customers and partners across the globe for believing in us and choosing Newgen in their journey of growth," said Diwakar Nigam, Managing Director and CEO, Newgen Software. Commenting on the occasion Nigam added, "Maximizing the effectiveness of routine communications such as bills, statements and correspondence is a top priority for organizations such as Banks, Insurance Companies and Financial institutions, world over. Newgen helps businesses to enhance customer experience in a cost-effective manner by enabling highly personalized and multi-channel communication with customers." Newgen’s Customer Communication Management Product (O2MS) offers the capability to generate and distribute highly personalized customer-statements with inline promotions through rule-based profiling and segmenting. It provides the customer a single view of his statements by consolidating data across multiple systems such as savings, investments and loan accounts. The Product also supports electronic and multi-channel delivery. The solution impacts business' top-line and bottom-line by providing enhanced customer experience at reduced costs.

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