Mirror Image selects Keynote for streaming performance measurement

By siliconindia staff writer   |   Wednesday, 13 August 2003, 19:30 IST
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CALF: Mirror Image Internet, a leading global e-Business provider of content delivery, streaming media, e-Commerce and Web computing services, and a subsidiary of Xcelera, Inc., has turned to Umang Gupta's Keynote Systems to provide reliable third-party data to validate the performance of its Streaming Media solutions. Mirror Image is using Keynote Streaming Perspective® to validate stream and network performance quality against an index. This streaming performance measurement tool has enabled Mirror Image to baseline and develop a realistic Service Level Agreement (SLA) that provides customers with around-the-clock performance visibility. "Our customers demand the best performance and service. Mirror Image has been using Keynote monitoring services for years to demonstrate the effectiveness of our content delivery and e-Commerce solutions," stated John Rozen, chief security officer for Mirror Image. "By using Keynote Web Site Perspective® and Transaction Perspective we have been able to create the best Service Level Agreements in the industry, so choosing Keynote Streaming Perspective to measure our Video On-Demand performance was an easy answer." Keynote Streaming Perspective is a Web-based, easy-to-use service that measures Windows Media® and RealNetworks streaming delivery and reliability across major Internet backbones and cities. This enables Mirror Image to measure end-to-end performance, capacity and availability for its customers in real-time. "The quality of streaming content on the Web, both audio and video, is affected by many complex variables, from server capacity to available bandwidth, backbone differences and the current state of the technology," said Carol Carpenter, director of product management for Keynote. "With 80% market share in benchmarking, Keynote's proven expertise and credibility gives Mirror Image the ammunition it needs to not only validate its streaming performance but to also baseline SLAs to provide customers with clear and comprehensive statistics."