Just 10% of graduates fit for BPO sector

By agencies   |   Tuesday, 02 May 2006, 19:30 IST
Printer Print Email Email
NEW DELHI: The survey conducted by MeritTrac says only 10 percent of graduates willing to join the Business Process Outsourcing industry meet the requirements of the sector in English language skills. The survey, based on the tests of 10,500 students by skills assessment company MeritTrac across 17 cities, found that only 15 percent of the applicants meet the industry expectations in grammar and an equivalent number have a neutral accent. While over 90 percent of the applicants had acceptable voice clarity, only 23 percent of them were fluent in the language. Madan Padaki, Director, MeritTrac said, "On a cumulative rating based on all parameters, 10 percent of the total applicant population meet the industry expectations." The survey revealed that applicants in tier two cities were below average in terms of grammar, accent neutrality and fluency as compared to tier one cities. For the services industry, the survey found that 33 percent of the applicants had the required level of communication skills. While 60 percent of the applicants fared well in articulation, just over 43 percent did well in grammar, 65 percent in assertiveness and 67 percent in confidence. In the skills for services industry too, Tier one cities score over tier two cities