JLL and IBM sign a seven year IT services deal
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London: IBM and Jones Lang LaSalle, one of the world's leading financial and signed a seven-year information technology (IT) services deal. IBM will provide full infrastructure support services for JLL across 19 countries throughout Europe, the Middle East and Africa (EMEA). The contract is similar to an existing agreement with JLL in the United States and Asia-Pacific. Andy Palmer, Chief Information Officer, EMEA, Jones Lang LaSalle said, "It is flexibility and adaptability that IBM provides in its infrastructure support solution and that is critical to the success of our IT services. Jones Lang LaSalle has a long-standing business relationship with IBM, which understands the specific IT requirements in the real estate sector. The relationship is vital for us in continuing to adopt new technologies to service our worldwide operations." End-user support will be provided across a number of functions including deskside, server operations, application management, help desk, network management, asset management, IT procurement, service management and system security. The deal will be supported by IBM data centers across the globe, with support services provided in nine languages. As a result of this contract, Jones Lang LaSalle will benefit from increased productivity and reduced costs, as all users will be able to communicate directly with the IBM service desk function, rather than going through local client teams. Andrew Brierley, Vice President, Head of Strategic Outsourcing Business Development, Global Technology Services, IBM UK and Ireland, said, "Proven IBM tools using a similar architectural footprint and the centralized data center operations for Jones Lang LaSalle, as in the U.S. and Asia-Pacific, will deliver a more integrated IT solution for our client."

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