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Indian firms to enhance China's BPO skills
By siliconindia
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Thursday, 08 November 2007, 20:30 IST
Bangalore: Two Indian firms signed an initial pact with a Chinese industry body to train Chinese students in skills required in the booming outsourcing sector.
To enhance the level of certification and training required for the BPO industry, China-based Xi'an Service Outsourcing Development Association signed a MoU with Starting Point Competence Training and Snam Abrasive.
The MoU, signed at the Xian-Bangalore Service Outsourcing conference, stressed on joint efforts to encourage, stimulate and formulate competency developmental activities. This would favor the BPO industry in Xi'an. The city in western China is referred to as the capital of that country's BPO industry.
According to Wang Qi Wen, departmental chief of organisational department of Xi'an Municipal Committee, though the city had a rich amount of talent, it lagged behind in training.
In the past few years, India has gained worldwide recognition as a hub of outsourcing activity, with hundreds of English-speaking students graduating from colleges and universities every year. However China, on the other hand, is more known for its manufacturing prowess and has only recently speeded up efforts to tap the services sector.
"By 2010, we will provide suitable jobs for 100,000 college students and attract 1,000 companies from home and abroad to set up outsourcing firms in Xian," said Wang Yi, President of Xi'an trade and economic cooperation bureau. Under the agreement, efforts would be made to provide assistance to BPO companies in Xi'an to achieve international standards in terms of customer satisfaction.
Xi'an has maintained a growth rate of over 35 percent for three years in software and services development. The China-Xi'an BPO International Forum had attracted about 20 transnational companies from over 10 countries, including USA, UK and India. Xian has seen Reynolds and Reynolds, Digital China, Taiwan Trade set up their BPO companies here, he added.