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IT majors look at outsourcing for growth
By siliconindia staff writer
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Tuesday, 14 September 2004, 19:30 IST
NEW DELHI: Even as software and application development at the Indian IT bellwethers continues at a hectic pace, it’s the third leg of the business stool — business process outsourcing — that’s expected to drive growth six months down the line.
The major impetus will come from Tata Consultancy Services which is busy consolidating its BPO entities under one umbrella.
“The bigger plan is to focus on transaction processing and offering the voice business only where it is part of a larger package. Six months down the line, we would have consolidated our BPO operations with a single point of interface,” said TCS executive vice-president Phiroze Vandrevala.
Adds TCS executive vice-president and head of global operations, N. Chandrasekaran, “Currently, all the offerings and capabilities of the different entities in the BPO area are being consolidated and we are providing a single face to the market.”
The companyÂ’s exit from Intelinet, where HDFC bought it out for Rs 161 crore, was the first step in the consolidation act. Now TCS is left with four fully owned companies in the BPO stable employing between 1,500 to 1,800 people.
While TCS is busy doing the mix and match to figure out how to optimise its BPO competencies, the group is not comfortable letting out the percentage of revenues presently coming from the BPO ventures. But, that is not true for other IT service companies that are riding high on the BPO wave.