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ICICI OneSource adds more US, UK clients
By siliconindia
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Tuesday, 25 November 2003, 20:30 IST
NEW YORK: ICICI OneSource, one of India's largest third-party providers of business process outsourcing (BPO) services, has added a number of prominent US and UK companies to its portfolio of clients during the second half of 2003 and expects to expand capacity at its facilities by 40 per cent by March 2004, the company has said.
This will bring ICICI OneSource's total number of workstations to 3,000 and increase its staff from around 4,100 now to over 5,000.
Since July 2003, ICICI OneSource said as part of its continued expansion, it will open its fifth contact centre operation during the first quarter of 2004. The company currently has three facilities in Bangalore, and with the new centre it will have two in Mumbai.
"There is good reason for our steep growth curve - we are committed to becoming the dominant third-party provider of offshore outsourcing services to top-tier clients in a number of key target sectors," said Raja Gopalakrishnan, regional director, North America, of the company.