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IBM second largest BPO employer in India
By agencies
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Friday, 02 June 2006, 19:30 IST
NEW DELHI: IBM is getting bigger and betting big on BPOs out of India. Its BPO arm, IBM-Daksh added over 10,000 staff in the last 12 months and now, with over 20,000 employees, it has emerged as the second largest business process outsourcing vendor in India, in terms of headcount. Ahead of IBM-Daksh, is the $500 million Genpact of GE with over 23,000 employees.
Significantly, the BPO operation has become one of IBMs key growth drivers in India. IBM-Daksh accounts for about 50 percent of IBMs total staff strength in India and serves some of its largest clients. Some of its key clients include Amazon, PayPal, Sprint, HP, Yahoo, Citibank and Bharti Televentures. The last is its biggest client in the domestic business.
However, the India operations that service over 30 clients continue to do a lot of voice tasks. Almost 66 percent of the work relates to handling calls and barring technology support, this mainly relates to customer care type of activities.
IBM acquired Daksh in 2004 and at that time, its employee strength was around 6,000 people.