HCL to implement management information system for Bangalore

By siliconindia staff writer   |   Friday, 08 April 2005, 19:30 IST
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BANGALORE:The Bangalore Development Authority (BDA) has selected HCL to design, develop, implement and support an integrated management information system to automate the business processes in its various departments. This association will reduce the current paper work by 80 percent for various business processes of BDA, thereby reducing the turnaround time. M N Vidyashankar, BDA Commissioner said, "HCL was chosen as the preferred bidder after a thorough technical evaluation of the bids, out of a number of offers received from world class players in the field." Bejoy George, general manager, strategic initiatives, HCL said, "HCL has proposed a 'workflow' based solution approach, (automatic flow of documents from one-stage-to-another based on certain guidelines defined by BDA), which gave us an edge over the other contenders for this prestigious project." The project encompasses interfacing with the present IT infrastructure at BDA with respect to the existing applications, which are OCMS (Online Complaint Management), IVRS (Interactive Voice Response System, an application with voice response capabilities for complaint management), Geographical Information System and e-KIOSK (an application made available to public through KIOSKS set up at various locations throughout the city).

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