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Globsyn inks deal with Partsearch of US
By siliconindia
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Thursday, 06 May 2004, 19:30 IST
KOLKATA: Kolkata-based Globsyn Technologies on Tuesday announced it will undertake back-office data-processing and software support services for US-based Partsearch Technologies.
The $50-million Partsearch Technologies handles the complete database management for leading US electronics retailer, Best Buy Inc.
The Partsearch-Globsyn strategic BPO partnership comes at a time when Partsearch is poised to float an offshore subsidiary in Singapore to secure a toe-hold in the Asia-Pacific market. In this light, Partsearchs chief technology officer (CTO), Constantine Gus Spathis, said: We would like Globsyn to handle Partsearchs back-office operations linked to its upcoming business development plans in the Asia-Pacific, starting with a potential Partsearch Technologies subsidiary in Singapore.
Globsyn will be required to handle a gamut of data-processing functions and also develop customer relationship management (CRM) tools for Partsearchs call-centre operation, he added. Globsyn CEO Bikram Dasgupta said: We are dedicating a 50-member team to handle all back-office data-processing work for Partsearch, especially for its proposed expansion plans into the Asia-Pacific. The Globsyn team will also develop CRM tools for Partsearchs New York call-centre business.
Interestingly, Partsearchs CTO said: If Globsyn meets the US firms project deadlines and quality standards, it will consider a full-fledged joint venture in India with Globsyn. But he was quick to stress, a Partsearch-Globsyn joint venture is not under consideration in the immediate term.
Besides the partnership with Partsearch, Globsyn has formalised plans to set up a new 18-storeyed IT infrastructure complex, akin to the Infinity model in the Salt Lake Electronics Complex (Saltlec).
Globsyn has been recently allotted a 1-acre plot by Webel. The proposed Globsyn IT infrastructure complex is likely to be christened Benchmark, although Globsyn is yet to finalise the commercials.