Eight things execs hate about IT
Thursday, 01 April 2010, 03:06 Hrs | 7 Comments
The CIO may be impressive, but he or she is also totally unavailable. When you have questions, your only option is someone a few rungs down, who lacks the breadth of expertise to advise senior executives. IT nags you for requirements and complains that you always change your mind about what you want from your systems. Your 'simple' request requires a boatload of specialists and weeks (if not months) of analysis.
It's not just that IT projects are never completed on time it's that they never feel completed at all. They are perennially 90 percent done. When you need help, you feel like a technology pauper, going door-to-door begging for help from functional specialists who complain that you didn't get them involved early enough.
When you try to brainstorm with IT about new technologies you could use to innovate - like 2.0 tools, for instance - they patronize you by dismissing your questions and noting that your people aren't properly using the systems already in place. No matter how much you spend or how hard you work, the promise of technology seems perpetually beyond your reach.
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