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Desk.com: A Low Cost Big Service Application for SMBs
By SiliconIndia | Wednesday, 08 February 2012, 04:48 Hrs |
1 Comments
Bangalore: For small companies which don’t have IT departments or full time customer support desk, Salesforce.com launched its social savvy, iOS and Android compatible customer service application, Desk.com.
The help desk and customer support application will be a low cost alternative to Saleforce’s Service Cloud Application, which is meant for large and mid sized organizations. Desk.com will be available at $49 per user, per month and it is aimed specifically at small and midsize firms with 200 or fewer employees.
Desk.com coordinates information from organizations Facebook and Twitter pages and treats them as customer support channels along with conventional phone, email and other options. The application is easy to install and configure in a short time with help of a series of wizard driven instructions. Setup includes pointing the social network accounts, email address, phone numbers and other contact details of the customer. The department, skills and employee details of company are also included for directing customer queries to the proper department or person. Organization can also add knowledge base content and link the case management log to the CRM database of Salesforce.
The existing Service Cloud application, which is meant for large and medium companies, is one of the fast growing application by Cloudforce which currently has more than 17000 customers. The new service is based on services formerly provided by Assistly, a company Salesforce acquired for $50 million.
A Desk.com app, which is also available for Android and iOS devices, will help any employ to become a customer support executive while handling many other duties. The mobile app will help them by overcoming time and location barriers in providing customer support or service.
The help desk and customer support application will be a low cost alternative to Saleforce’s Service Cloud Application, which is meant for large and mid sized organizations. Desk.com will be available at $49 per user, per month and it is aimed specifically at small and midsize firms with 200 or fewer employees.
Desk.com coordinates information from organizations Facebook and Twitter pages and treats them as customer support channels along with conventional phone, email and other options. The application is easy to install and configure in a short time with help of a series of wizard driven instructions. Setup includes pointing the social network accounts, email address, phone numbers and other contact details of the customer. The department, skills and employee details of company are also included for directing customer queries to the proper department or person. Organization can also add knowledge base content and link the case management log to the CRM database of Salesforce.
The existing Service Cloud application, which is meant for large and medium companies, is one of the fast growing application by Cloudforce which currently has more than 17000 customers. The new service is based on services formerly provided by Assistly, a company Salesforce acquired for $50 million.
A Desk.com app, which is also available for Android and iOS devices, will help any employ to become a customer support executive while handling many other duties. The mobile app will help them by overcoming time and location barriers in providing customer support or service.
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