CDC launches enterprise complaint management solution
By siliconindia   |   Saturday, 07 February 2009, 00:35 IST
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Bangalore: CDC Software, a provider of industry-specific enterprise software applications and business services, has announced the launch of CDC Respond, its enterprise complaint (ECM) and feedback management solution (EFM), for the India market. The solution is being marketed in India by CDC CRM Solutions and is aimed at helping governmental and business organizations comply with a variety of government and industry regulations, as well as promoting higher levels of customer satisfaction. CDC Respond for India directly addresses many of the requirements of India's Right to Information (RTI) Act, which allows citizens of India to request public government records and information and provides other information, such as time frames for responses and penalties for delays. CDC Respond also helps manage complaints for businesses regulated by agencies like the Insurance Regulatory and Development Authority (IRDA), the Reserve Bank of India (RBI), and the Telecom Regulatory Authority of India (TRAI), as well as for large Indian enterprises that need to manage an increasing number of active consumers who demand higher levels of customer satisfaction. CDC Respond was designed specifically to improve the problem resolution process by capturing and analyzing complaints and customer and employee feedback. It also delivers process and service improvements through timely and accurate root-cause analysis which gives critical insight into organizational performance – both good and bad. CDC Respond for India was developed at, and is expected to be supported at, CDC Software's offices in Bangalore, India. Nagaraja Prakasam, Managing Director of CDC Software's Bangalore center, said, "Bangalore continues to serve as a major development center for CDC Software and is expected to offer 24 hour local support for our CDC Respond customers in India."

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