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BT shifts 4000 jobs from Indians to Britishers
Thursday, 16 July 2009, 19:55 Hrs
London: British Telecom will bring back at least 4,000 call-centre jobs from India to Britain as it prepares to close about half its customer service operation in the subcontinent, a newspaper reported Thursday.
BT chief executive Ian Livingston disclosed the move in response to a question by a shareholder at its annual general meeting in London Wednesday, The Times reported.
The paper said the eventual number of customer service positions that will be repatriated is likely to be closer to 4,000, representing half the group's 5,500 call-centre staff in India.
However, BT, which has 11,000 customer service staff in Britain, clarified its move has nothing to do with the quality of service in India.
"This is not about customer service, as the service in our operations around the globe is of very similar standards. It is about the effective deployment of our resources.
"We have opportunities to bring some activities, carried out by our partners, back from outside the UK to permanent BT employees in the U.K. who are skilled to do this work," a spokesman told The Times.
BT's action follows similar moves by businesses Powergen, Abbey and Orange.
The paper said one shareholder criticised Livingston's 686,000 pound bonus and a 1.6 million pound termination payment made last year to Francois Barrault, the head of BT's troubled IT unit.
Source: IANS
BT chief executive Ian Livingston disclosed the move in response to a question by a shareholder at its annual general meeting in London Wednesday, The Times reported.
The paper said the eventual number of customer service positions that will be repatriated is likely to be closer to 4,000, representing half the group's 5,500 call-centre staff in India.
However, BT, which has 11,000 customer service staff in Britain, clarified its move has nothing to do with the quality of service in India.
"This is not about customer service, as the service in our operations around the globe is of very similar standards. It is about the effective deployment of our resources.
"We have opportunities to bring some activities, carried out by our partners, back from outside the UK to permanent BT employees in the U.K. who are skilled to do this work," a spokesman told The Times.
BT's action follows similar moves by businesses Powergen, Abbey and Orange.
The paper said one shareholder criticised Livingston's 686,000 pound bonus and a 1.6 million pound termination payment made last year to Francois Barrault, the head of BT's troubled IT unit.
Source: IANS
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Reader's comments (47)
1: this news is not good for India IT or Telecom
sector..specially lot of employment in indian
telecom sector is depend on BT driven
projects...as i have seen indian companies
hire 50 resource insteed of 15 British
employees ..so now you all can imagine what
kinda impact is going to be and number of
employments..so be ready for the
Posted by: Madhusudan - 19 Jul, 2009
2: I am very interested this jobs
My primary schooling was in London
My primary schooling was in London
Posted by: Adv. Suma P - 19 Jul, 2009
3:You say your schooling was in London. But
your English is pathetic. Learn English
tutor replied to: Adv. Suma P
post - 19 Jul, 2009
post - 19 Jul, 2009
4: hi ia intrested by this job
ramesh replied to: tutor
post - 21 Jul, 2009
post - 21 Jul, 2009
5: iam intrested to do this job plz give me
details
Posted by: praveen - 19 Jul, 2009
6: i am intrested to this job please give me
full details.
Posted by: prathima - 18 Jul, 2009
7:I am an M A in Gegraphy and want to job in
GIS
Sanjay Kumar Sinha replied to: prathima
post - 18 Jul, 2009
post - 18 Jul, 2009
8: Most comments are not mature and expressed
views are without considering the overall
effects of recession on economy & are
very specific about a sector. The IT industry
was strongly opposing politicians (Policy
Makers) and governments to regulate the
industry when the industry was booming,
though this industry was extremely pampered
by all governments of world.
When it’s collapsed, now demanding bailout packages all over the world to the governments, Its duty of government to look after the masses & not only classes. So, US & UK governments taking action, No Indian has right to blame the foreign governments.
In India, IT industry had provided employment to less than 2% of Indians. And because of there enormous paid jobs people feel great about them and started to teach everyone on every subjects. Explore comments on any subject on SI and you will find the proof.
When we desire a market economy we must be ready for its rules.
Don’t teach to politicians, policymakers & governments, don’t panic, let government take its own action & make your mind to work without pampered & on justified salary.
When it’s collapsed, now demanding bailout packages all over the world to the governments, Its duty of government to look after the masses & not only classes. So, US & UK governments taking action, No Indian has right to blame the foreign governments.
In India, IT industry had provided employment to less than 2% of Indians. And because of there enormous paid jobs people feel great about them and started to teach everyone on every subjects. Explore comments on any subject on SI and you will find the proof.
When we desire a market economy we must be ready for its rules.
Don’t teach to politicians, policymakers & governments, don’t panic, let government take its own action & make your mind to work without pampered & on justified salary.
Posted by: Ujwal Latkar - 17 Jul, 2009
9:I am interst this job but pls give me full
details job profile and facilites or salary
Naveen Kumar Singh replied to: Ujwal Latkar
post - 18 Jul, 2009
post - 18 Jul, 2009
10: pl.detail....send
vinod replied to: Naveen Kumar Singh
post - 18 Jul, 2009
post - 18 Jul, 2009
11: This is not done.. We need to have stronger
international trade and this move doesnt
quite make sense. The Indian Govt should not
take this lightly and should interfear. For
all we know this could be the rise of the
fall of BPO's in India.
We have a BT centre in Gurgaon.
What shocks me is that despite the stable and money making stint India has had since 91. The industry still works as a makeshift.
We have a BT centre in Gurgaon.
What shocks me is that despite the stable and money making stint India has had since 91. The industry still works as a makeshift.
Posted by: Raj - 17 Jul, 2009
12: If the situation goes like this ,after few
years, I may go to my old
job(agriculture)with my father.
Posted by: Sunil nair - 17 Jul, 2009
13: Looks more like Gordon Brown looking to get
some votes in the recession-hit election.
Just as measly as anything else from the
Empire which has set well below the horizon.
Too little , too late. Also works against the
basic capitalist thesis of survival of the
fittest and comparitive advantage theory,
which, incidentally, are time-tested
hypotheses.
At the drop of a hat, the jobs will come back. Private enterprise is all about cost and profit. Very short-sighted pandering by BT and others. True value is the foundationstone of firm capital, and firm capital, that of enterprise. You can either bask in economic growth and prosperity or go down in a vertigo of foolish expenediture and socialistic malaise. Skews the whole environment, which is why it is so tragic-comic. It will result in more time for an economic recovery. Economics has to over-ride politics and not vice versa, guys.
At the drop of a hat, the jobs will come back. Private enterprise is all about cost and profit. Very short-sighted pandering by BT and others. True value is the foundationstone of firm capital, and firm capital, that of enterprise. You can either bask in economic growth and prosperity or go down in a vertigo of foolish expenediture and socialistic malaise. Skews the whole environment, which is why it is so tragic-comic. It will result in more time for an economic recovery. Economics has to over-ride politics and not vice versa, guys.
Posted by: Mohandas - 17 Jul, 2009
14: With a lot of heated and debated arguments
that I read we should not resort to any kind
of mudslinging among ourselves.
I think this is a stop gap arrangement on the part of BT. In terms of IT and ITES, India is a major force to recon with and can't be ignored because of its highly focused cost effective approach and giving a good value for money. This can be only interpreted as a way to appease the British government to get the best out of them in terms of tax benefit or certain other corporate gains.
I think this is a stop gap arrangement on the part of BT. In terms of IT and ITES, India is a major force to recon with and can't be ignored because of its highly focused cost effective approach and giving a good value for money. This can be only interpreted as a way to appease the British government to get the best out of them in terms of tax benefit or certain other corporate gains.
Posted by: Mayank Sahay - 17 Jul, 2009
15: Its a great opportunity to build a local
client base.. and like most people commented:
sensibe and sustainable salary structures. I
do strongly feel that this is a transitionary
phase which will casue some turmoil, but
shuold get sorted out and re-adjusted in the
long run!
Cant blame the Brits... the political parties are under HUGE pressure to show some result.. whenther they can sustain with local labour only needs to be seen (Am not too sure they can manage!)
Cant blame the Brits... the political parties are under HUGE pressure to show some result.. whenther they can sustain with local labour only needs to be seen (Am not too sure they can manage!)
Posted by: Arjun - 17 Jul, 2009
16: that,s good news atlease the cost of
realestate will come down and common man can
afford the houses as these it people had made
the life missrable.
Posted by: Chowan - 17 Jul, 2009
17: Indian government should also creates
vacancies for people who are losing their
jobs. If other country's government can do
same for their country people why Indian
government is failing to achieve the same?
Posted by: pritesh - 17 Jul, 2009
18:no politics
karthik replied to: pritesh
post - 17 Jul, 2009
post - 17 Jul, 2009
19: I believe that this is the ripe time to
understand our strength and believe in being
the best,need to focus on betterment rather
than thinking about lost opportunities,it
should be real hard but we indians will never
give up!
Posted by: Suren - 17 Jul, 2009
20:a single man can only speak and give
suggestions..but power is in politicians
hand...
karthik replied to: Suren
post - 17 Jul, 2009
post - 17 Jul, 2009
21: At least belated wisdom is arriving over
there!
Posted by: Ved from Victoria Institutions - 17 Jul, 2009
22: Thats great for us that british telicom opens
4000 call center in india , I am also
interested in this field.
Thankyou
Santosh balmiki
Thankyou
Santosh balmiki
Posted by: Santosh balmiki - 17 Jul, 2009
23:Wake up Santosh....
Sunil nair replied to: Santosh balmiki
post - 17 Jul, 2009
post - 17 Jul, 2009
24:plz go through the news once again.........
praveen replied to: Santosh balmiki
post - 17 Jul, 2009
post - 17 Jul, 2009
25: very good reply..
karthik replied to: praveen
post - 17 Jul, 2009
post - 17 Jul, 2009
26:Hey Santosh...read the article
carefully....they r not opening..they r
closing from here.....and really try to go
out from this IT and ITES industry
Shantanu replied to: Santosh balmiki
post - 17 Jul, 2009
post - 17 Jul, 2009
27:do read carefully BT is not opening in
India,He is shifting from india to pune.
Mrityunjay replied to: Santosh balmiki
post - 17 Jul, 2009
post - 17 Jul, 2009
28: Mrityunjay You should first study the
geography of India. When did Pune got
seperated from India. Get the facts right and
then post your comments
tutor replied to: Mrityunjay
post - 19 Jul, 2009
post - 19 Jul, 2009
29: Wow, what a reply Mrityunjay, i am inspired
and i always learn new things. when did Pune
got separated from India.
Naveen replied to: Mrityunjay
post - 17 Jul, 2009
post - 17 Jul, 2009
30: Balmiki is SC caste? No doubt u got quota in
ur studies
Khatra replied to: Mrityunjay
post - 17 Jul, 2009
post - 17 Jul, 2009
31: Wake Up India Wake up, don't trust foreign
Investors work for India and Let us Hire the
foreign employers. ( eagerly waiting for that
to happen )
Posted by: gilma - 17 Jul, 2009
32:No free in British only freedom in
India.there r u only close in your home 24Hr
india's a totaly freedom u know.
Manroop singh replied to: gilma
post - 17 Jul, 2009
post - 17 Jul, 2009
33: by the way, what are you trying to say
finally....
Naveen replied to: Manroop singh
post - 17 Jul, 2009
post - 17 Jul, 2009
34:I think you had your fill of Indian
employees! Just visit a government office,
government hospital or an Indian Police
station as an ordinary man. You will relish
the delicious taste. Hope you get one fsst!
Ved from Victoria Institutions replied to: gilma
post - 17 Jul, 2009
post - 17 Jul, 2009
35:hi gilma i trust your feelings but dollar is
great than rupee ok lets see what happens ok
lonka upender replied to: gilma
post - 17 Jul, 2009
post - 17 Jul, 2009
36: gilma is not a teenage girl..she will be mor
than 45 uears..so don't try to attract gilma
karthik replied to: lonka upender
post - 17 Jul, 2009
post - 17 Jul, 2009
37: Firts of this concept of out sourcing is
stupid, if you out source every thing,
whowill work in parent country?should they
sit in home. The concept of out souring ha
failed, I hope iT people wake up and get
different job. US and UK will move out more
an dmore jobs out of india, since there own
people are jobless
Posted by: rajesh - 17 Jul, 2009
38: I think we people should not trust on foreign
companies.
We can do better for our country..
People should have think to make our country best in the world.
We can do better for our country..
People should have think to make our country best in the world.
Posted by: Ritesh - 17 Jul, 2009
39:your thinking is the good better best you r a
realy Indian brother all public same think
india's top country in the world.
Manroop singh replied to: Ritesh
post - 17 Jul, 2009
post - 17 Jul, 2009
40: if i am the recruiter of BT, i will offer a
job which makes BT for ever not to come back
India
Naveen replied to: Manroop singh
post - 17 Jul, 2009
post - 17 Jul, 2009
41: Oh my god.. now its call centre jobs next it
would be for IT jobs from US. What abu India
and Indaians who are regulated by these
companies?
Posted by: Indian - 16 Jul, 2009
42: it is time to think about on outsoursing
planning by indian government and indian
Business.And i think we need to take some
step in this recession time for those who are
totaly depend on call centre jobs.
Posted by: manish - 16 Jul, 2009
43: Is it only because of the effective
deployment or because of recession?
Posted by: Rohan - 16 Jul, 2009
44:Recession? How the hell? UK is more costlier.
If it was recession, jobs would have moved
from Britain to India :-)
Harsha replied to: Rohan
post - 17 Jul, 2009
post - 17 Jul, 2009
45: Its all crap shit...let me tell u the job
quality in U.K bt technical team is pathetic
they disconnect the call on their wish on
customers face....its just that due to some
racist moorons wish they always say u.k
technical team..they dont even know "t" of
technical troubleshooting...and Indian call
centres have thousands of clients...and Bt as
a client is pathetic ,cheap....good bt would
go from india...as a matter of fact i m a bt
employee in india...
anonymous.. replied to: Harsha
post - 17 Jul, 2009
post - 17 Jul, 2009
46: yeah..true! i m also a bt employee in India
and bt as a client is so cheap..they dont
even throw any parties etc...and we have got
ample job offers from many mnc's ...their
concept of customer services is
pathetic...hahaha
ccc replied to: anonymous..
post - 17 Jul, 2009
post - 17 Jul, 2009
47: You judge your client by the parties they
throw! You need to grow up.
too_ccc replied to: ccc
post - 17 Jul, 2009
post - 17 Jul, 2009
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