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BT shifts 4000 jobs from Indians to Britishers
Thursday, 16 July 2009, 19:55 Hrs |
47 Comments
BT chief executive Ian Livingston disclosed the move in response to a question by a shareholder at its annual general meeting in London Wednesday, The Times reported.
The paper said the eventual number of customer service positions that will be repatriated is likely to be closer to 4,000, representing half the group's 5,500 call-centre staff in India.
However, BT, which has 11,000 customer service staff in Britain, clarified its move has nothing to do with the quality of service in India.
"This is not about customer service, as the service in our operations around the globe is of very similar standards. It is about the effective deployment of our resources.
"We have opportunities to bring some activities, carried out by our partners, back from outside the UK to permanent BT employees in the U.K. who are skilled to do this work," a spokesman told The Times.
BT's action follows similar moves by businesses Powergen, Abbey and Orange.
The paper said one shareholder criticised Livingston's 686,000 pound bonus and a 1.6 million pound termination payment made last year to Francois Barrault, the head of BT's troubled IT unit.
Source: IANS
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Reader's comments(47)
1:
this news is not good for India IT or Telecom sector..specially lot of employment in indian telecom sector is depend on BT driven projects...as i have seen indian companies hire 50 resource insteed of 15 British employees ..so now you all can imagine what kinda impact is going to be and number of employments..so be ready for the
Posted by:Madhusudan
- 19 Jul, 2009
2:
I am very interested this jobs
My primary schooling was in London
My primary schooling was in London
Posted by:Adv. Suma P
- 19 Jul, 2009
3:
You say your schooling was in London. But your English is pathetic. Learn English
tutor Replied to: Adv. Suma P
- 19 Jul, 2009
5:
iam intrested to do this job plz give me details
Posted by:praveen
- 19 Jul, 2009
6:
i am intrested to this job please give me full details.
Posted by:prathima
- 18 Jul, 2009
7:
I am an M A in Gegraphy and want to job in GIS
Sanjay Kumar Sinha Replied to: prathima
- 18 Jul, 2009
8:
Most comments are not mature and expressed views are without considering the overall effects of recession on economy & are very specific about a sector. The IT industry was strongly opposing politicians (Policy Makers) and governments to regulate the industry when the industry was booming, though this industry was extremely pampered by all governments of world.
When it’s collapsed, now demanding bailout packages all over the world to the governments, Its duty of government to look after the masses & not only classes. So, US & UK governments taking action, No Indian has right to blame the foreign governments.
In India, IT industry had provided employment to less than 2% of Indians. And because of there enormous paid jobs people feel great about them and started to teach everyone on every subjects. Explore comments on any subject on SI and you will find the proof.
When we desire a market economy we must be ready for its rules.
Don’t teach to politicians, policymakers & governments, don’t panic, let government take its own action & make your mind to work without pampered & on justified salary.
When it’s collapsed, now demanding bailout packages all over the world to the governments, Its duty of government to look after the masses & not only classes. So, US & UK governments taking action, No Indian has right to blame the foreign governments.
In India, IT industry had provided employment to less than 2% of Indians. And because of there enormous paid jobs people feel great about them and started to teach everyone on every subjects. Explore comments on any subject on SI and you will find the proof.
When we desire a market economy we must be ready for its rules.
Don’t teach to politicians, policymakers & governments, don’t panic, let government take its own action & make your mind to work without pampered & on justified salary.
Posted by:Ujwal Latkar
- 17 Jul, 2009
9:
I am interst this job but pls give me full details job profile and facilites or salary
Naveen Kumar Singh Replied to: Ujwal Latkar
- 18 Jul, 2009
11:
This is not done.. We need to have stronger international trade and this move doesnt quite make sense. The Indian Govt should not take this lightly and should interfear. For all we know this could be the rise of the fall of BPO's in India.
We have a BT centre in Gurgaon.
What shocks me is that despite the stable and money making stint India has had since 91. The industry still works as a makeshift.
We have a BT centre in Gurgaon.
What shocks me is that despite the stable and money making stint India has had since 91. The industry still works as a makeshift.
Posted by:Raj
- 17 Jul, 2009
12:
If the situation goes like this ,after few years, I may go to my old job(agriculture)with my father.
Posted by:Sunil nair
- 17 Jul, 2009
13:
Looks more like Gordon Brown looking to get some votes in the recession-hit election. Just as measly as anything else from the Empire which has set well below the horizon. Too little , too late. Also works against the basic capitalist thesis of survival of the fittest and comparitive advantage theory, which, incidentally, are time-tested hypotheses.
At the drop of a hat, the jobs will come back. Private enterprise is all about cost and profit. Very short-sighted pandering by BT and others. True value is the foundationstone of firm capital, and firm capital, that of enterprise. You can either bask in economic growth and prosperity or go down in a vertigo of foolish expenediture and socialistic malaise. Skews the whole environment, which is why it is so tragic-comic. It will result in more time for an economic recovery. Economics has to over-ride politics and not vice versa, guys.
At the drop of a hat, the jobs will come back. Private enterprise is all about cost and profit. Very short-sighted pandering by BT and others. True value is the foundationstone of firm capital, and firm capital, that of enterprise. You can either bask in economic growth and prosperity or go down in a vertigo of foolish expenediture and socialistic malaise. Skews the whole environment, which is why it is so tragic-comic. It will result in more time for an economic recovery. Economics has to over-ride politics and not vice versa, guys.
Posted by:Mohandas
- 17 Jul, 2009
14:
With a lot of heated and debated arguments that I read we should not resort to any kind of mudslinging among ourselves.
I think this is a stop gap arrangement on the part of BT. In terms of IT and ITES, India is a major force to recon with and can't be ignored because of its highly focused cost effective approach and giving a good value for money. This can be only interpreted as a way to appease the British government to get the best out of them in terms of tax benefit or certain other corporate gains.
I think this is a stop gap arrangement on the part of BT. In terms of IT and ITES, India is a major force to recon with and can't be ignored because of its highly focused cost effective approach and giving a good value for money. This can be only interpreted as a way to appease the British government to get the best out of them in terms of tax benefit or certain other corporate gains.
Posted by:Mayank Sahay
- 17 Jul, 2009
15:
Its a great opportunity to build a local client base.. and like most people commented: sensibe and sustainable salary structures. I do strongly feel that this is a transitionary phase which will casue some turmoil, but shuold get sorted out and re-adjusted in the long run!
Cant blame the Brits... the political parties are under HUGE pressure to show some result.. whenther they can sustain with local labour only needs to be seen (Am not too sure they can manage!)
Cant blame the Brits... the political parties are under HUGE pressure to show some result.. whenther they can sustain with local labour only needs to be seen (Am not too sure they can manage!)
Posted by:Arjun
- 17 Jul, 2009
16:
that,s good news atlease the cost of realestate will come down and common man can afford the houses as these it people had made the life missrable.
Posted by:Chowan
- 17 Jul, 2009
17:
Indian government should also creates vacancies for people who are losing their jobs. If other country's government can do same for their country people why Indian government is failing to achieve the same?
Posted by:pritesh
- 17 Jul, 2009
19:
I believe that this is the ripe time to understand our strength and believe in being the best,need to focus on betterment rather than thinking about lost opportunities,it should be real hard but we indians will never give up!
Posted by:Suren
- 17 Jul, 2009
20:
a single man can only speak and give suggestions..but power is in politicians hand...
karthik Replied to: Suren
- 17 Jul, 2009
21:
At least belated wisdom is arriving over there!
Posted by:Ved from Victoria Institutions
- 17 Jul, 2009
22:
Thats great for us that british telicom opens 4000 call center in india , I am also interested in this field.
Thankyou
Santosh balmiki
Thankyou
Santosh balmiki
Posted by:Santosh balmiki
- 17 Jul, 2009
24:
plz go through the news once again.........
praveen Replied to: Santosh balmiki
- 17 Jul, 2009
26:
Hey Santosh...read the article carefully....they r not opening..they r closing from here.....and really try to go out from this IT and ITES industry
Shantanu Replied to: Santosh balmiki
- 17 Jul, 2009
27:
do read carefully BT is not opening in India,He is shifting from india to pune.
Mrityunjay Replied to: Santosh balmiki
- 17 Jul, 2009
28:
Mrityunjay You should first study the geography of India. When did Pune got seperated from India. Get the facts right and then post your comments
tutor Replied to: Mrityunjay
- 19 Jul, 2009
29:
Wow, what a reply Mrityunjay, i am inspired and i always learn new things. when did Pune got separated from India.
Naveen Replied to: Mrityunjay
- 17 Jul, 2009
30:
Balmiki is SC caste? No doubt u got quota in ur studies
Khatra Replied to: Mrityunjay
- 17 Jul, 2009
31:
Wake Up India Wake up, don't trust foreign Investors work for India and Let us Hire the foreign employers. ( eagerly waiting for that to happen )
Posted by:gilma
- 17 Jul, 2009
32:
No free in British only freedom in India.there r u only close in your home 24Hr india's a totaly freedom u know.
Manroop singh Replied to: gilma
- 17 Jul, 2009
33:
by the way, what are you trying to say finally....
Naveen Replied to: Manroop singh
- 17 Jul, 2009
34:
I think you had your fill of Indian employees! Just visit a government office, government hospital or an Indian Police station as an ordinary man. You will relish the delicious taste. Hope you get one fsst!
Ved from Victoria Institutions Replied to: gilma
- 17 Jul, 2009
35:
hi gilma i trust your feelings but dollar is great than rupee ok lets see what happens ok
lonka upender Replied to: gilma
- 17 Jul, 2009
36:
gilma is not a teenage girl..she will be mor than 45 uears..so don't try to attract gilma
karthik Replied to: lonka upender
- 17 Jul, 2009
37:
Firts of this concept of out sourcing is stupid, if you out source every thing, whowill work in parent country?should they sit in home. The concept of out souring ha failed, I hope iT people wake up and get different job. US and UK will move out more an dmore jobs out of india, since there own people are jobless
Posted by:rajesh
- 17 Jul, 2009
38:
I think we people should not trust on foreign companies.
We can do better for our country..
People should have think to make our country best in the world.
We can do better for our country..
People should have think to make our country best in the world.
Posted by:Ritesh
- 17 Jul, 2009
39:
your thinking is the good better best you r a realy Indian brother all public same think india's top country in the world.
Manroop singh Replied to: Ritesh
- 17 Jul, 2009
40:
if i am the recruiter of BT, i will offer a job which makes BT for ever not to come back India
Naveen Replied to: Manroop singh
- 17 Jul, 2009
41:
Oh my god.. now its call centre jobs next it would be for IT jobs from US. What abu India and Indaians who are regulated by these companies?
Posted by:Indian
- 16 Jul, 2009
42:
it is time to think about on outsoursing planning by indian government and indian Business.And i think we need to take some step in this recession time for those who are totaly depend on call centre jobs.
Posted by:manish
- 16 Jul, 2009
43:
Is it only because of the effective deployment or because of recession?
Posted by:Rohan
- 16 Jul, 2009
44:
Recession? How the hell? UK is more costlier. If it was recession, jobs would have moved from Britain to India :-)
Harsha Replied to: Rohan
- 17 Jul, 2009
45:
Its all crap shit...let me tell u the job quality in U.K bt technical team is pathetic they disconnect the call on their wish on customers face....its just that due to some racist moorons wish they always say u.k technical team..they dont even know "t" of technical troubleshooting...and Indian call centres have thousands of clients...and Bt as a client is pathetic ,cheap....good bt would go from india...as a matter of fact i m a bt employee in india...
anonymous.. Replied to: Harsha
- 17 Jul, 2009
46:
yeah..true! i m also a bt employee in India and bt as a client is so cheap..they dont even throw any parties etc...and we have got ample job offers from many mnc's ...their concept of customer services is pathetic...hahaha
ccc Replied to: anonymous..
- 17 Jul, 2009
47:
You judge your client by the parties they throw! You need to grow up.
too_ccc Replied to: ccc
- 17 Jul, 2009
Beautiful and dress selection, please go to Dresses
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