BSNL's business incurs
4,963 Crore loss
By
SiliconIndia,Wednesday, 10 March 2010, 18:28 Hrs
New Delhi: BSNL has incurred losses of
4,963.6 crore from its non-cellular business, which mainly constitutes its fixed line and broadband offerings, junior minister for communications and IT Gurudas Kamat informed Lok Sabha on Monday, reports Economic Times.
However, despite registering massive losses from its landline business, data accessed by Economic Times shows that the company recorded a profit of
575 crore in 2008-09. For the year ended March 2009, its total revenues were at
35,811.9 crore - profits had nosedived 81 percent and revenues fell six percent when compared to last year. In 2008-09, BSNL's interest income from its cash reserves was about
3,900 crore.

In the same period, its total other income from non-telecom related activities was a little over
5,000 crore. This means that the PSU's other income has covered up its losses from landline and cellular business completely. Besides, it also reveals that the telco is not making any profits whatsoever from its cellular business, the primary revenue platform for other communication firms. BSNL also gets government support of
2,000 crore annually from the Universal Obligation Fund.
According to Economic Times, if not for this subsidy, BSNL's losses from its non-cellular businesses would be at
7,000 crore for last fiscal. Kamat, in his written reply also told the Lok Sabha that the telco's non-cellular business had recorded an expenditure of
21,819.9 crore in 2008-09, as against an expenditure of
26,656.7 crore - this left it with a deficit or an operating loss of
4,836.7 crore. This combined with adjustments from previous years has resulted in total losses from this segment at
4,963.6 crore, the junior minister's reply added.
4,963.6 crore from its non-cellular business, which mainly constitutes its fixed line and broadband offerings, junior minister for communications and IT Gurudas Kamat informed Lok Sabha on Monday, reports Economic Times.However, despite registering massive losses from its landline business, data accessed by Economic Times shows that the company recorded a profit of
575 crore in 2008-09. For the year ended March 2009, its total revenues were at
35,811.9 crore - profits had nosedived 81 percent and revenues fell six percent when compared to last year. In 2008-09, BSNL's interest income from its cash reserves was about
3,900 crore.
In the same period, its total other income from non-telecom related activities was a little over
5,000 crore. This means that the PSU's other income has covered up its losses from landline and cellular business completely. Besides, it also reveals that the telco is not making any profits whatsoever from its cellular business, the primary revenue platform for other communication firms. BSNL also gets government support of
2,000 crore annually from the Universal Obligation Fund.According to Economic Times, if not for this subsidy, BSNL's losses from its non-cellular businesses would be at
7,000 crore for last fiscal. Kamat, in his written reply also told the Lok Sabha that the telco's non-cellular business had recorded an expenditure of
21,819.9 crore in 2008-09, as against an expenditure of
26,656.7 crore - this left it with a deficit or an operating loss of
4,836.7 crore. This combined with adjustments from previous years has resulted in total losses from this segment at
4,963.6 crore, the junior minister's reply added.
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Reader's comments (14)
1: BSNL is a "NIGHTMARE". It made me pay two
months broadband charges without giving me a
broadband connection! It made me cry for two
months, these all people are favouring
private companies. In my housing society
these people delayed their equipment
upgradation so that we opt for other service
provided. Shame on BSNL management.
Santosh
Santosh
Posted by: santosh Thakur - 11 Mar, 2010
2: hello
The change required is the attitude of employees towards customer as well as ready to work as thin as possible.
multi skilling will help when deploying at small centres.
When all companies in communication business get profit, why not BSNL. inspite of a lot of business, BSNL making lose could be due to wrong spending / corruption.
Employees shall be committed on this
The change required is the attitude of employees towards customer as well as ready to work as thin as possible.
multi skilling will help when deploying at small centres.
When all companies in communication business get profit, why not BSNL. inspite of a lot of business, BSNL making lose could be due to wrong spending / corruption.
Employees shall be committed on this
Posted by: boopathi - 11 Mar, 2010
3: BSNL employees are the main cause of it. In
the area that i stay in, almost everyone is
migrating from BSNL to other providers.
BSNL employees don't realize that they are part of service industry. The main requirement of service industry is THE SERVICE. Which they fail to provide.
Just wait and watch for a few years, BSNL 'll be extinct.
BSNL employees don't realize that they are part of service industry. The main requirement of service industry is THE SERVICE. Which they fail to provide.
Just wait and watch for a few years, BSNL 'll be extinct.
Posted by: Tarun Teotia - 11 Mar, 2010
4:You are absolutely right.
Really the system which BSNL have is really bad, they are not worried about customer. They dont mind if customers have any problem. If you have any problem they will answer like, they don’t have anything to do with it.
Come on BSNL, you have big network and money. I don’t understand why BSNL not come up with ideas to improve the employee performance. You can improve and be the best for customer BSNL.
Really the system which BSNL have is really bad, they are not worried about customer. They dont mind if customers have any problem. If you have any problem they will answer like, they don’t have anything to do with it.
Come on BSNL, you have big network and money. I don’t understand why BSNL not come up with ideas to improve the employee performance. You can improve and be the best for customer BSNL.
Amit replied to: Tarun Teotia
post - 11 Mar, 2010
post - 11 Mar, 2010
5: when i was at Coimbatore i had BSNL telephone
connection for my residence. It was working
alright. But neighbor waitted for 6 months to
get his line transfer, but those we have no
other way.. there was no private
companies..BSNL may be having excellent all
infra , equipments and other things.. But who
is going to operate it?...Do you know one
thing..? No BSNL EMPLOYEE IS COMING IN TIME
TO DUTIES...then how will the instution will
run ..?My sister is working there.. when she
goes to office at 10.00 am..she was cornered
and the other co staffs are not permitting
her to do her duties..Now the ministry is in
DMKs hand.. In tamil one proverb is there...
ÄAMAI PUGUNDHA VEEDU..
Posted by: Visvesvaran - 11 Mar, 2010
6:What a sad story u have narrated
n ur poor sister is earning her dialy breat with BSNL
n ur poor sister is earning her dialy breat with BSNL
San replied to: Visvesvaran
post - 11 Mar, 2010
post - 11 Mar, 2010
7: The BSNL regional CGM's has a tieup up with
all regional CEOs of private telecom
operators so that they can earn in crores
incentives in a month from private telecom
operators to give poor service to all BSNL
clients,neither The private operators could
not flourish.
so this is expected Honble Jr. Telecom Minister.
so this is expected Honble Jr. Telecom Minister.
Posted by: Suraj - 11 Mar, 2010
8: BSNL is superb,
But the thing taking it down is it's poor Customer service.
Replace big stomach's with unemployed young youth, and everything changes.
And Bonus based on Performance is a great idea too..
But the thing taking it down is it's poor Customer service.
Replace big stomach's with unemployed young youth, and everything changes.
And Bonus based on Performance is a great idea too..
Posted by: Surya - 10 Mar, 2010
9: BSNL deserves it. My phone/BB is not working
from past 4 days. Third rated service.
Posted by: Vijay Chowdary - 10 Mar, 2010
10: Very true.... now its high time govt. should
think of trimming the vast manpower BSNL has.
Once this is achieved, and bonuses and other
perks are made on performance basis, things
are bound to change.
Posted by: Palash Acharyya - 10 Mar, 2010
11: It is no surprise for me that BSNL broadband
is running in losses. I had bsnl connection
I had such a bad experience that i got it
disconnected and never used it again.
Worst service, the policy is not customer oriented.
I got the BSNL connection after 1 year of applying for it.
I got the connection activated on some last day of oct'08 and i got billed for complete October.(one day usage and charged for 1 month) when i approached BSNL they said that it is company policy and they cannot do anything about it.
after one month of using the connection it stopped working next month. I tried raising complain with BSNL, every time i call up BSNL it goes to wrong department.
I had to apply leave and go to the BSNL office and complain.
But still they took 2 more months to respond.
I am telling you BSNL is completely screwed up. They donot have any respect for customers time or customers work or money.
Only way out is completely privatize BSNL or sell it off to some one like tata.
Worst service, the policy is not customer oriented.
I got the BSNL connection after 1 year of applying for it.
I got the connection activated on some last day of oct'08 and i got billed for complete October.(one day usage and charged for 1 month) when i approached BSNL they said that it is company policy and they cannot do anything about it.
after one month of using the connection it stopped working next month. I tried raising complain with BSNL, every time i call up BSNL it goes to wrong department.
I had to apply leave and go to the BSNL office and complain.
But still they took 2 more months to respond.
I am telling you BSNL is completely screwed up. They donot have any respect for customers time or customers work or money.
Only way out is completely privatize BSNL or sell it off to some one like tata.
Posted by: vishnu vardhan - 10 Mar, 2010
12: the biggest problem with BSNL is bill
payment, There is electronic payment facility
but which is as good as being not there.
They talk about ECS, for any working employee one needs to take a day off and go to thier head office.
They talk about online payment, now the catch is for land line they give u a cust no which would be on bill which is hard to find and if u find it u r lucky. Now if u forget the password or the online gets locked u have to submit a written letter at thier head office,
all said and done the technical quality is good
They talk about ECS, for any working employee one needs to take a day off and go to thier head office.
They talk about online payment, now the catch is for land line they give u a cust no which would be on bill which is hard to find and if u find it u r lucky. Now if u forget the password or the online gets locked u have to submit a written letter at thier head office,
all said and done the technical quality is good
Posted by: veerendra nagabhirava - 10 Mar, 2010
13: this is real shame.
Posted by: ahana - 10 Mar, 2010
14:and there is no real "reporting" system
there. Most of them think they are genius in
telecom industry. I simply hate that. State
owned entities should change their leadership
and reporting structure.
Deepa Srinivasan replied to: ahana
post - 10 Mar, 2010
post - 10 Mar, 2010
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