BFSI, Telecom to help BPO sector to cross $ 6.82 Billion by 2013
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New Delhi: Indian domestic BPO market is ready to grow at a CAGR (Compound Annual Growth Rate) of 33.3 percent to reach $6.82 billion by 2013 from $1.62 billion in 2008. According to IDC India's new study, BFSI and Telecom sector contribute 37 percent and 25 percent respectively to the sector. The domestic BPO is expected to grow into third party 'transformational outsourcing' relationships from the existing captive dominated market structure. IDC says that rather than merely running isolated processes for customers, BPOs would engage more deeply to identify and transform core business processes to add greater market value in the creation and delivery of end products and services. The research says that non-English BPOs in Tier-II and Tier-III centres that can provide services to the telecom and aviation sectors at a lower overall cost that are expected to play an increasing role in the growth of domestic outsourcing industry. Kochi, Nagpur and Chandigarh find a special mention among such cities. "The domestic BPO market shows promise of growth, especially in verticals like BFSI and Telecom in the short term. As the industry enhances focus on human resource outsourcing (HRO), legal process outsourcing (LPO), billing and high-end analytics, the BPO market would see a gradual shift from voice processes to non-voice processes," says Arpan Gupta, Lead Analyst for the BPO, Industry Verticals and Government sector at IDC India.

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