Avaya Intros simplified unified communication solution for SME
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Bangalore: Avaya launched the new version of Avaya IP Office, communications solution for small and medium-sized enterprises (SMEs). The new version Avaya IP Office Release 5 is a software that simplifies unified communications and customer service for SMEs, while delivering a range of new capabilities improving the scalability, resiliency and productivity of organizations. To make communications easy for small and medium-sized businesses, Avaya IP Office is now offered in six role-based solutions tailored to roles such as tele worker, mobile worker and customer service agent, each designed to meet specific worker needs. Using this approach, small businesses no longer have to pick from a multitude of application options, removing the complexity of choosing the right communications solution. Avaya has also streamlined IP Office by consolidating multiple hardware options down to a single, higher-capacity hardware platform. It now supports 384 users per system, up from 272, extending the scalability and usefulness of an IP Office system. Additionally, conferencing capacity has been doubled from one to two 64-party bridges. "Small and medium-sized businesses require solutions that are easy to understand and use," said Deepinder Sahni, Senior Vice President, AMI Partners, a research and consultancy firm specializing in the small and medium business sector. With Avaya IP Office Release 5, a business site can use servers at alternate sites to keep an IP communications network including phones and voicemail operating in the event of an outage. For example, if an outage occurs at a site, the system automatically re-registers to another IP Office site. This drives greater network resiliency, and eliminates the need to have a second system at a site solely for continuity purposes, reducing hardware and labor costs. "By strengthening and expanding the range of communications capabilities available to small businesses today, Avaya is giving these companies the tools necessary to compete in today's challenging business environment," said Anthony Bartolo, Vice President and General Manager, Small and Medium Enterprise Communications, Avaya.

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