Attrition rate up 55 percent in India's BPO sector
Friday, 15 April 2011, 07:01 IST
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New Delhi: Attrition rate in Indian BPOs has increased to 55 per cent in the last four months mainly due to erratic working hours and perceived lack of long-term career growth in the sector, an industry chamber study has said. During December 2010-April 2011, the attrition rate in the business process outsourcing (BPOs) has increased to 55 per cent from about 40 per cent in the same period previous year, Assocham study said. "Although the BPO sector has been popular since the beginning as it has opened up plenty of job opportunities, the high attrition rate has plagued the sector now," Assocham Secretary General D S Rawat. Besides, the industry is facing serious challenges like shortage of skilled and educated workers, the study said.
Source: PTI
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