After Video Resume, Voice Resume takes turn in India
By siliconindia   |   Friday, 01 August 2008, 00:18 IST
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Bangalore: To aid in the cost reduction of business process outsourcing (BPO) recruitment process, Voice Resumes emerge in India. As Video Resumes could not attract the hype of being cost effective in a country with 400 business process outsourcing (BPO) companies, it's the Voice Resumes that attempts the move. While Timesjob.com introduced the world's first Voice resume solution, with over 16 companies going for it, there are new players exploring the scheme like Gorecroot, Avaya GlobalConnect. Paper resumes are entirely objective and more detailed, while voice resumes are entirely subjective with the contents being only about the candidate. Moreover, HR services firms are expected to grow 11.5 percent every year in the Asia-Pacific region, according to US-based Kennedy Information. "For large businesses that spend heavily on travel and other expenses to interview candidates face-to-face, there are huge cost savings," says Aadith D. Vikram, Managing Director and Vice-Chairman of PGC Industries and Group. Thus, it becomes a major cost-reducing factor for the industry. "This will cut recruitment cycles, reduce cost, time and manpower involved in recruitment and enable BPO companies to enter a straight third-round interview after the short listing of CV," as said by R Sundar, President, Timesjobs.com. Selection of candidates is done by engaging them with an interactive voice response platform consisting speech as per topic and reading a passage as an interview process. Some platforms connect through dialing of a number, which is mailed to the applicants. The results are immediately forwarded to the HR team for assessment and further action. However, Timesjob.com's voice resume requires a microphone since the process is a part of the online resume. The loophole of these solutions, however, lies in the voice recordings whereby a proxy candidate can make through the process. Moreover, in the process of uploading the resume on the Internet, it is not mandatory to save the recordings, and as in Timesjob Talkies, a set of questions being repeated again and again loosens the intensity of any interview. Thus, this cost effective measure can lead to an increasing cost if wrong enrollee slips in. As per a secret international investigation into job certification test fraud conducted by Cisco Systems in association with Pearson VUE, a test administrator, "One in each 200 candidates, who are taking job tests globally, is a proxy, not the real enrollee." Yet these players are confident enough to penetrate into this overlooked market.

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