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A Reality Check: HRI's BPO HR Summit
By siliconindia staff writer
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Friday, 31 October 2008, 17:19 IST
BANGALORE: HRinIndia (HRI) the largest Yahoo HR group in India and a Human Resources Management Association conducted a one day BPO HR Summit at Bangalore recently. The focus was on the challenges being faced in IT / ITeS sector in India with the agenda being 'shaping a BPO career'.
In spite of the best efforts by the companies operating in the BPO space, they have failed to provide a 'career' in the industry. With a result there has been a very high degree of churn happening in the entire ITeS spectrum. The conference dealt on how to sell a 'career' and project that the employment in this sector is long term in nature rather than a short term. The conference had high caliber speakers like Vivek Kulkarni, Chairman and CEO Brickworks, a division of B2K Corp.; Rangan Mohan, former MD, Mphasis BFL and K Thiagarajan, MD and CEO, HTMT.
The speakers highlighted that in the year 2004-05 the BPO and KPO sector had exports touching $6 billion and is expected to hit $ 8.1 billion in 2005-06. They sought to emphasize that BPO jobs are not a 'parking lot' for freshmen as commonly perceived nor is it any longer a job between jobs. There is an influx of candidates into the BPO sector from B-tier non-conservative' cities like Kochi, Goa and Vishakapatnam. Lack of quality candidates is the main concern with the candidate-hiring ratio being just 7:100. 75 percent of call center costs revolve around personnel.
India is one of the few countries growing younger. In fact by 2010 greater than 50 percent of the population will be below 35 years. Thus there is tremendous scope for the BPO sector. However the government should be more supportive highlighted Kulkarni. He lamented that while China has 30,000 English training centers, Karnataka has only 2000 English training centers many of which are closed down. This way China may well steal the outsourcing thunder from India. The conference had deliberations on a host of thought provoking issues.
HRI is India's Biggest HR network with more than 9000 members from the professional HR community. HRI is the only group of HR professionals chosen by Human Resource Development Group (HRDG) a division of Council of Scientific & Industrial Research (CSIR), India representing Indian HR professionals globally.