New Delhi: QAI Global Institute, which addresses operational excellence, recently announced the 4th International Colloquium on IT Service Management (ITSM) 2009 to be held in Bangalore on March 16, 2009 as a platform for sharing best practices in the domains of ITSM and Infrastructure Management System (IMS). ITSM 2009 will address questions like how ITSM can provide better quality, higher levels of service and become a profit center instead of a cost center, how it can help organizations struggling to define processes and process flows and how an organization can achieve stronger alignment of business and IT.

ITSM 2009 is co-organized by British Computer Society (BCS) and is being supported by various Software Process Improvement Networks (SPINs) and sponsored by corporates like IBM.

Fourth in the series, the key focus of ITSM 2009 of the program is to propagate ITSM benefits, best practices and knowledge sharing for attendees. The participants get an opportunity to interact live with industry leaders, meet and chat with peers, get access to useful IT Service Management best practices at one platform. The colloquium will include keynote presentations, industry expert breakout sessions, products and tool presentations, exhibitor expo, half or full day tutorials and numerous networking events.

The colloquium will also see illustrious speakers including Arvind Tawde, Senior Vice President and Chief Information Officer, Mahindra & Mahindra; T R Srinivasan, Vice President and Chief Delivery Officer, Microland; Kothandaraman Karunagaran, Director and Head, Infrastructure Business, CSC; Col. T.L. Sharma, Operations Director, Quality, HCL Comnet and Rajendra Dhavale, Director, Technical Sales, CA India. Some of the topics that will be discussed during the day will be the role of IT Service Management in business strategy, IT Governance and ITSM , making sense of ITIL v3 IT service life cycle, where does the Service Desk fit in and the ROI and other financial realities of ITSM.

The IT Service Management Leadership Awards 2009 will be launched this year at ITSM 2009. The Award recognizes leadership and contribution in the field of the booming IT Infrastructure Management Services.