24x7 plans global delivery centers
By agencies   |   Thursday, 02 June 2005, 19:30 IST
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HYDERABAD: A business process outsourcing (BPO) services provider, 24x7 Customer, has charted out a major expansion plan that includes setting up centers in Hyderabad and Chennai and global delivery centers later this year. This move would involve a significant ramp up of the company's headcount from the current 4,300 to 7,000, while actually growing at compounded annual growth rate of about 100 percent. The Founder and Chief Operating Officer, Shanmugam Nagarajan, said that "Most Fortune 500 companies prefer integrated services providers and this is where we are different from other service providers." "We have decided to set up one additional center in Hyderabad and Chennai. While the Bangalore operations would be consolidated into two major centers from the present four, the existing centers in Hyderabad and Chennai would continue. Initially, in Hyderabad, we plan to locate an incubation center and move to a larger facility later this year," he said. "Some of the Fortune 500 companies prefer an onsite center or a combination of offsite and near- shore center. Therefore, we are in the process of zeroing on what we call global delivery centers. When customers want such a service, we have decided to offer them by locating them as per convenience. Even if this means slightly higher cost, we do not mind it," Nagarajan said. "Attrition has been a major problem for the BPO industry and losing trained experts is a matter of concern. There are instances of pretty high attrition, but 24x7 has managed to keep it low at 30 percent. However, we are trying to cut it down further to less than 10 percent," he said.

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