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24/7 Customer expands BPO operations in Chennai
By siliconindia staff writer
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Monday, 13 September 2004, 19:30 IST
BANGALORE: 24/7 Customer, a leading provider of outsourced contact center and BPO services to Global 1000 companies announced the expansion of its operations in Chennai. 24/7 Customer will add 1000 new jobs in Chennai, over the next 6 to 9 months. The Chennai facility is located in the heart of the city, and has a capacity of 250 seats, which would be expanded to 500 seats over the next 6 months.
The state-of-the-art facility is 24/7 Customer's third location in the country after Bangalore and Hyderabad. 24/7 Customer will tap into the vast talent available in the city and leverage the city's robust infrastructure to deliver business process outsourcing services to customers in the US and UK.
Commenting on the significance of the Chennai facility, Shanmugam Nagarajan, founder and COO, 24/7 Customer said "24/7 Customer has chalked out ambitious plans for growth and expansion through both organic and inorganic routes. The expansion of our Chennai center is part of a strategic initiative to be present in multiple locations and also ties in well with our aggressive growth plans. While the company is surging ahead with its acquisition plans in the US and UK, 24/7 Customer is also growing rapidly in India. Chennai's vast pool of talent makes it a very important location to support our growth."
The company plans to close the financial year with 7000 employees and a campus of its own in Bangalore. Earlier this year the company inaugurated its second center in Bangalore.
24/7 Customer has on its board industry veterans like George Shaheen, former CEO, Accenture and Mike Moritz, Managing Partner Sequoia Capital. Aiding the company in becoming one of the largest players in the Business Process Outsourcing industry in India. In June 2003, the company received a $ 22 million funding from Sequoia Capital to fund growth and expansion. Sequoia has invested in a variety of service companies like Cisco, Oracle, Apple, Flextronics, Yahoo! and Google in their early stages, companies that have grown by leaps and bounds.