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News >> Technology >>
2005 year of action for BPO: Nasscom
By agencies
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Wednesday, 09 March 2005, 20:30 IST
NEW DELHI:Business process outsourcing (BPO) and IT enabled service (ITES) sectors will see a lot of activities this year in areas like human resources (HR), financial and accounting (F&A), customer relationship management (CRM) and procurement and global-trade, according to Nasscom.
With more success stories, better understanding of regulatory requirements, keenness to get more customers and the need to align the front-end sourcing to the service delivery procurement processes, the ITES-BPO sectors will see a boom period in the above segments in calendar 2005, Nasscom report said.
The report says a lot of action is expected to happen in the area of HR outsourcing (HRO). With more success stories doing the rounds in the market, potential customers will have the opportunity to actually examine the benefits of HRO and opt for these services.
The report said during 2005, HRO would become a priority for small and mid-sized companies with employees between 1,000 and 10,000. During the year, the small-to-medium players are expected to aggressively offshore their accounts payable (AP) and accounts receivable (AR), to India. The CRM area will also become legitimate BPO work like HR and F&A because of the fact that buyers now want to base their outsourcing on business outcomes. The procurement-to-pay outsourcing cycle will also be a hot market trend in 2005.